Stopped getting AOL mail
williscj
Newbie

I have been getting AOL mail ever since I first set up my phone, but all of the sudden it stopped getting e-mails yesterday. I have used the two arrows at the top and that just spins with no results. I have gone into e-mail settings under email delivery and set it to "every 15 minutes" but once I do that it still reads "The fetch schedule is being used for: no accounts." I am getting my yahoo and my gmail mail. So, I am very confused. Can anyone help??

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1 Solution
Jamdog
Enthusiast - Level 1

Had same issue but Verizon Tech figured it out. Its a Google-AOL issue. To fix the problem, try this:

1) Delete your AOL email acct on your phone.

2) Add a new email account using the "other" button, not the AOL button.

3)  Use imap.aim.com for incoming setting and smtp.aim.com for outgoing  setting. This is not "instant messaging" but what is needed for AOL mail  now. Of course your email address and password remain the same.

View solution in original post

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27 Replies
Not applicable

go to the google play store download the AIM mail app.

enter your email address and password in the boxes. You now have the stand alone apl that works. It is also available for iphone users.

Get rid of that junk native email app and download only stand alone apps. You will be much happier.

Good Luck

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lll2939
Newbie

I didn't find it in Google play store. There was just AIM. I followed the link from bsander and that worked. But it is not the same. Also, it must be happening with other verizon users because I have htc dna and my husband has the samsung s III and he has the same problem as I do.

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messey7
Enthusiast - Level 2

I never did get the AOL mail issue solved when I had the Verizon LG Lucid. I downloaded K9mail and had no problem

getting it then. I have also gotten rid of the Lucid and now have the Samsung Galaxy S4 and have no problem with

receiving AOL mail. Good Luck, There are other options.

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Jamdog
Enthusiast - Level 1

Had same issue but Verizon Tech figured it out. Its a Google-AOL issue. To fix the problem, try this:

1) Delete your AOL email acct on your phone.

2) Add a new email account using the "other" button, not the AOL button.

3)  Use imap.aim.com for incoming setting and smtp.aim.com for outgoing  setting. This is not "instant messaging" but what is needed for AOL mail  now. Of course your email address and password remain the same.

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mrhatt913
Newbie

This worked perfectly.  On about Friday i stopped getting my aol mail on my phone also. thought it was a phone issue, seems aol changed their aol mail info and by installing it under other and manually entering the server info it worked perfectly.

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lll2939
Newbie

Thanks for the info. This worked for me.

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bsander1
Newbie

AIM didn't work for me -- I'm not interested in AOL instant messaging.

But I found what seems to be a solution: I set up aolmail.com in my Chrome browser, then put the bookmark for the site on my home screen.

Try the link on this page: http://mobile.aol.com/platform/Android/. It's not an app, but it will send you to the AOL Mobile site; from inside your browser, you'll find add an AOL mail bookmark that you can send to your home screen.

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lll2939
Newbie

Thanks I will use this for now.

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Not applicable

AIM is both a messaging and email program. It is the new name for AOL Mail. You can set it up on your phone under the email app and not the messaging app. Two different apps. you have to get the right one.

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barberlady
Newbie

still can not delete aol mail on my phone and went to verizon and they cant either???? I am so frustrated!!!! they blame aol???

   j

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vzw_customer_support
Customer Service Rep

Hi Barberlady!

We want you to be happy with your email! Let's get this resolved asap! What happens when you try to delete the email off the phone? Any error message? Is the email deleting from the phone, but not from the server? If so, you may need to check the AOL email account settings. There is a setting called leave a "copy of the messge on the server", this may need to be turned off. I look forward to working with you to resolve this.

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

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Junebug63
Newbie

AOL mail works fine.

The phone appears to be communicating with the verizon server properly. I can delete emails from my phone.

The problem appears to be with the verizon mail server communicating with the AOL mail server. I did notice a couple of log in failure notices from verizon on one account, and I reset the password immediately and mail resumed.

I appreciate that there are other AOL mail applications, but I would expect more interest in fixing the verizon problem rather than third party workarounds on this forum.

Glad to reset the email accounts if someone knows for sure that fises the problem, but we have the same problem with multiple phones and acccounts here.....its not a phone issue per se

IMHO

tech support here needs to push this on up the line and be talking to whomever manages/repairs the verizon mail server to get the problem resolved

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lll2939
Newbie

I deleted my aol acct,it still not working. The problem happened sometime on Friday, June 14th

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Junebug63
Newbie

Both my phone and mywife's both stopped working yestersday. Its not AOL, I just checked AOL via the web. AOL is sending and recieving email fine. THE problem is obviously with the verizon server.

My corporate ( exchange ) email is still working fine

very concened I a missed two very important emails today.

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barberlady
Newbie

I cant get email aol on my phone its on there but no emails  ...and I cant delete aol app.. when I go to remove acc it comes up delete acc failed 503serviceunavailable... I brought it to verizon they did everything well actually nothing said its aol`s prob..I want it OFF my phone but it wont go..

   j

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tikibar1
Community Leader
Community Leader
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messey7
Enthusiast - Level 2

Problem resolved through another app I uploaded called K9 mail. Works fine.

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NYcitizen
Newbie

Well it may not be the phone...I can't get AOL mail to send from my desktop PC either

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messey7
Enthusiast - Level 2

Just a little note to let you know someone suggested the K9 mail app to push the AOL mail through. I got it from Google market and put in AOL email address and it started pushing them in immediately. Works like a charm and it's free.

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messey7
Enthusiast - Level 2

I have the same problem. My aol mail stopped coming in on LG Lucid a few days ago. Gmail works fine. So far no one

has been able to tell me what the issue is. Deleting and re-creating the account does not help. This is also true on my

Sony S tablet. Gmail will work but the Aol mail will not come in.