Stuck on mobile network turning on

I did a hard reset on my Incredible and the mobile network is not connecting. It is stuck at "turning on" and is grayed out. The girl at the store was on with support for over an hour trying to get it to work. They said they would send me a "like new" Incredible. I've read on some other forums about people succesfully fixing this issue by having the Verizon tech support person remove the data plan on the account and then adding it back on.

Has anyone else had any experience with this?

I'm a little hesitant to take their "like new" phone and return mine. My phone is in good shape but the lady said that if there was damage to it that I would be charged $299! Seems kind of questionable that I can't get my old phone back if they deem it to have excessive wear and tear.

Accepted answers

budone

K. Look for a yellow envelope in the upper right hand corner in a few.

All comments

Ann154

If you reset the phone, did you reactivate the phone afterwards? Dial *228, option 1 in a location with native Verizon towers.

Also you can try turning on airplane mode for a minute. Then turning it off. This will restart the radios.

budone

Yes, I have extensive experience with this. :smileysad:

I am afraid to ask, do you have an Alltel plan?

I can offer you things to look at to see if you need to do some manual updating, only if you are comfortable doing so

Let me know

dustychr

I was on an Alltel plan when I bought the Incredible. When I bought the Incredible, I switched to a Verizon plan. Any information you have would be appreciated.

budone

K. Look for a yellow envelope in the upper right hand corner in a few.

chuckruth225

Can I get a copy of this? Will it help me connect my comp to internet through my incredible 2?
Thank you

budone

What I helped the OP with has nothing to do with tethering your phone to your computer. They did not have any data connections at all. You will need to subscribe to the $20/2GB tethering-hotspot option.

tybarrarn

I am having a similar issue with mobile network turning on and staying grayed out. Yesteday started going in and out of 1x and 3G but never staying in 3G. Would your solution work for me as well?

budone

Most likely. Look for a PM from me. (There will be a yellow envelope in the upper right hand corner)

Ann154

@moleinthehole

What works for the Droid Incredible might not work for the Droid Eris.

Make sure you reactivated the phone with native Verizon towers. Dial *228, option 1 and reboot. Repeat only this time select option 2.

kuzmafamily613

I had a problem with my incredible 2 where I couldn't send or receive MMS and I couldn't connect to the network; I could only get on the internet with wifi. When I went into my settings I could never check the box that gives you the option to connect to the network when there is no wifi available. I dialed *228 and selected option 1 to program my phone, then my phone rebooted, and thankfully I can connect to the network again and send MMS. :-)