System Update Download Hang

lavendergooms
Newbie

I got a notification this morning that there was a system update available.  I selected the option for the phone to shut down now and install the update.  It then turned back on without showing any sort of progress for the update install and went right to the home screen.


When I go to "System Updates" under "About Phone", it tells me that an update is currently being downloaded, but it is clearly not downloading anything.  I have been getting this message for several hours.  How can I restart the download and install it?  I have already tried taking the battery out and restarting the phone.  Thanks.

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EdW_VZW
Verizon Employee

Hi lavendergooms,

 

The current System Version is 2.3.20, A955 and Android 2.2. If you have this as your current Droid 2 software, this is the most current update available.  I am sorry there is not a way to restart the download. Please check your device to see if this is your current software. The resetting of your device and the message being there for several hours maybe a prior notification that perhaps is not applying to your device.

 

Thanks,

 

edw@vzwsupport

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