System Update Relentless
LCinLA
Enthusiast - Level 2

My Droid Incredible is running software number 4.08.605.2. I keep getting messages that there is a system update but it is for .4.08.605.15. I am assuming that is older, not newer. Is there a way to get rid of these messages? They are nonstop and my battery life already sucks as it is. (and if they're going to give their updates cute names like ice cream sandwich or gingerbread, why don't they just use those names instead of these wacky numbers?)

1 Solution
newdb8
Enthusiast - Level 2

I did the update yesterday. I accomplished this by holding down the power button and the Volume minues button at the same time. The phone took me the OS screen where I performed the clear cache. *Warning* This will wipe your phone clean of any apps that aren't preinstalled this is a factory reset that I did. The phone rebooted then pushed the latest update through in two phases but now my phone is running better than before it used to freeze up after calls and the battery life is superb with a little help from Task Killer of course. I did get all my contacts restored along with pics and music since all of it was on my SD card. So I can confirm that a factory reset worked at least for me.  Im running 4.08.605.15 710RD. Hope this info helps.

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inkydinky
Newbie

HI, I was having this same problem and I finally had to break down and do a factory reset.  Knowing how much I use my phone and how many new apps and updates are coming out that are data space hogs I was afraid to go back to stock OS on the DInc.  

Added benefits have turned out to be well above and beyond what I expected. I now have better reception (I can actually move more than a few inches and not have my calls drop) and I discovered my speaker was NOT BROKEN - it really does work and works well.  So now, even though I was ready to throw my phone through a stinking window, I can actually use and enjoy my phone.  My mom and I would commiserate that we were unable to have a decent conversation without someone sounding like Darth Vader or having to say 'huh, what'd you say?' or ironically "Can you hear me now?"  Yesterday I called DH, DB and Mom and walked freely from one end of the house to the other without having so much as a blip in the conversation!  Awesome!  

So I say to Verizon, CAN YOU HEAR ME NOW?  I wonder sometimes if the updates are intended to make us frustrated with old devices so we are goaded into purchasing new phones and new contracts. . .

>Comments concerning rooting are not permitted<


Message was edited by: Verizon Moderator

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droidfanvzw
Enthusiast - Level 2

Have any of you rooted your phone? If you have this will break your Update Service and that is why it will keep telling you about the update and even if you so go ahead and apply it will refuse to reboot.

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LCinLA
Enthusiast - Level 2

Nope, haven't rooted the phone and I really wouldn't want to do a factory reset -- what a pain to restore everything!

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droidfanvzw
Enthusiast - Level 2

Just curious I have seen that error before but on rooted devices. I know a factory reset isn't fun but it may be your only option. To ease the pain check out an app called Astro File Manager it has a nifty feature that will backup your apps and data.

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annahale
Enthusiast - Level 2

No we have not rooted our phones. As I am sure I don't even know what that

means. Nor, do I want to. Anyway to actually get a remedy from Verizon?

Anna

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droidfanvzw
Enthusiast - Level 2

Sorry to inform you Anna but everytime I have seen this message the only solution was a factory reset. These errors are pretty rare and usually only happen when updates get interrupted or someone has rooted the device and tried to take it back to factory.

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annahale
Enthusiast - Level 2

Thank you, all No big deal, for me, I just press my home page button and

error goes away. I will be getting a new phone in December. Just wondered

if there was an easy fix.

Anna

On Sep 21, 2012 11:41 PM, "droidfanvzw" <community@verizonwireless.com>

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LCinLA
Enthusiast - Level 2

I did receive a call from Verizon after sending them an email. They told me the only way to fix the problem is to do a factory reset, but it has to be a SPECIAL factory reset. Like you, I am not willing to go through the hassle of reinstalling all of my apps, etc., just to install their update. I'm pretty annoyed with the whole thing.

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annahale
Enthusiast - Level 2

I hear you on that one. Not hardly worth it. Besides unless they are ready

to offer jelly bean I'm just gonna deal with it

Anna

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fyrwmn
Newbie

Darn, I came here looking for the answer to the same problem as above. Smiley Sad

System update ready to install but does nothing after it does the reboot countdown.

How do we fix this?

Thanks!

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annahale
Enthusiast - Level 2

I read somewhere to do a factory reset. I just don't feel like doing it.

Anna

newdb8
Enthusiast - Level 2

I did the update yesterday. I accomplished this by holding down the power button and the Volume minues button at the same time. The phone took me the OS screen where I performed the clear cache. *Warning* This will wipe your phone clean of any apps that aren't preinstalled this is a factory reset that I did. The phone rebooted then pushed the latest update through in two phases but now my phone is running better than before it used to freeze up after calls and the battery life is superb with a little help from Task Killer of course. I did get all my contacts restored along with pics and music since all of it was on my SD card. So I can confirm that a factory reset worked at least for me.  Im running 4.08.605.15 710RD. Hope this info helps.

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annahale
Enthusiast - Level 2

I can do the same by just choosing factory reset in my settings. I don't

want to lose everything

Anna

ebli
Newbie

me too- for months this has happened.

in fact, last year when the 4.08.605.2 came out, my phone had the same issue.  Eventually tech had to send me out a new phone with this update pre-installed as they could not resolve the issue.

Not long after receiving this refurbished phone, the 4.08.605.15 came out and I had the same exact issue!

On top of that issue, when I use the camera it freezes and force reboots.

Uggghhhh.  Been dealing with this for months and tech cannot help me.  They just tell me to keep trying.

So annoyed.  What am I paying near $100 a month for????

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vzw_customer_support
Customer Service Rep

Hi LCinLA!
I understand how frustrating these messages can be! I reviewed the details of the Incredible and the most recent version is 4.08.605.15, so I would recommend completing the update. This will bring the phone up to date and stop thise messages at the same time!

Please go ahead and update it, and let me know the results, once you have had a chance to monitor the device. Thanks!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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annahale
Enthusiast - Level 2

I have the exact same issue. It says the update has been downloaded, but it never completes the reboot process.

LCinLA
Enthusiast - Level 2

Wouldn't it be awesome if Verizon customer service actually responded to this thread again? (I figure if we keep writing each other maybe they'll notice the post and move it up the food chain.)

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LCinLA
Enthusiast - Level 2

I have tried to complete the update numerous times. I get a message saying that the system is going to reboot to do the update, but it never reboots and there is never a completed update. I don't get any error message about the update not completing properly. I have to turn off the phone and restart to make the update message go away.

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cnnbaker
Newbie

I have the exact same problem - I get the message that the system update is ready to install, I select install, the phone says it's going to reboot but nothing ever happens.  This has been going on for several months.

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