Text Messages - Contact Name has disappeared
Charmie
Newbie

In my text messages my contact names are no longer listed - now it merely states the phone number.  please tell me how to correct?????

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DionM_VZW
Verizon Employee

Greetings Charmie! I would love to help you with the issue you're experiencing on your Incredible 2. If I understand correctly, your incoming messages show only the originating phone number, not the name of the contact. This behavior could be the result of getting messages from a known contact using a phone number that has not yet been loaded to your list or the result of using a messaging app that has not yet been configured to pull data from your contact list. I would recommend looking at either of those as a reason for this issue. If that doesn't resolve it, please let me know by posting to this thread to by sending me a personal message through this forum. Thanks!

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Charmie
Newbie

I have tried this, but all the numbers are stored in my phone and they have just disappeared in text messages.

 

please advise.

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DionM_VZW
Verizon Employee

Charmie, are you using the preloaded messaging application or a custom app that was downloaded to the phone after activation?

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marleyfunk
Newbie

I am having the same issue. It was working fine until this morning when the names on my past text messages disappeared. I still have all of the names in my contacts linked and the picture of the contact appears with the text, just not the name. Anyone have any luck with fixing this?

 

Thanks!

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SydneyK
Master - Level 3

Open People, press the Menu key, select View, and make sure "Only With Phone Number" is not checked.

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zachp243
Newbie
Im having the same problem... It all of a
sudden started doing it, not sure why it would... Tried restarting (while taking the battery out) and still have the problem..
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JohnB_VZW
Verizon Employee

@zachp243,

 

I'm here to help. But I need additional information to further assist you. What phone do you have? Please provide more detailed information regarding your issue. Are the contacts gone on your phone? Or is it your messaging log not showing the name of the contact who send a text?

 

Please post back with the answers to the above questions if you are still having this issue. I'll be more than happy to further assist you.

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rkbryan
Newbie

I've only had this phone for 10 days and I'm having the same problem.  Text messages only show phone numbers and not contact names.  All of my contacts have a 10 digit phone number.  The phone is HTC Incredible 2. Android version is 2.3.4.  HTC Sense version is 2.1.

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Charmie
Newbie

I have an Incredible 2, the contacts are still there just they do not appear in text messages also my phone application will not come up at all.  These two issues happened at the same time.

I did not download any application for my contacts.

PLEASE HELP!

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byg
Newbie

Has this ever been resolved?  I am having the same issues!

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estioney
Newbie

I have had my Incredible 2 for one week. This started on the second day. Of the 20 people who have text me this week one person has their name associated with the message. I have found nothing special about her entry under people.

eta

i tried exporting my contacts then importing them again. That worked for a handful of contacts. Still don't know why.

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Gores95
Newbie

This also happens to my iPhone occasionally. The fix is to dial *228 the select option 1. After it completes I hang up and close out my phone and message apps on the iPhone. I wait 5 minutes and it is fixed. Not sure if it will work on a Droid but assuming it will!

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azmontanagirl
Newbie

never fixed mine, i tried it as well in the past

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vzw_customer_support
Customer Service Rep

Hi azmontanagirl!  Sorry this didn’t work for you in the past!  Let’s see how we can fix this for you.  What model phone do you have?  How are your contacts syncing to your device, Google/Gmail or Backup Assistant?  Let me know so I can further assist.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Hi there I am using back up assistant plus and have gmail which is backing

up at times. My contacts keep disappearing and sometimes appearing but

most often not. I have made sure all the back ups are correct. It is a

Droid incredible 2

Thanks

lindsay

On Jun 5, 2012 4:51 PM, "Verizon Wireless Customer Support" <

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gti_
Newbie

I un-synced from Facebook because I don't like the pictures changing all the time [don't know if this is related] and then ran the back up assistant (go to phone book where all your contacts are listed - press the menu button - then press Back Up and it will run). After this I restarted my phone and when it came back up, the contact pictures updated for all the messed up contacts in my SMS list.

Hopefully it works for you!

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