Text Messages displaying contact phone number instead of name

kimmieb
Newbie

How can I change the config so that incomming txt messages will  disply the contact name instead of their number.  For some reason, when I receive a call, the display will indicate the contacts name (this is good), however, with txt messages, it displays their number (would rather have the name).

 

So if Jane Doe calles me I can clearly see it's Jane Doe calling

When the same Jane Doe txt's me, the display reads their phone number

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hallcp1019
Contributor - Level 2

had this problem a few years ago with a moto krazer everyone i could get in touch with said it was the device eventually i went through insurance and got the phone replaced and the refurb never did it so i hope that helps.

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elmariachi
Enthusiast - Level 3

I had a problem similar to this on other phones, and it had to do with how the number was parsed. When you go into your contacts, is the number the exact same number as the number you receive SMS from? Friends and Family with this issue had it because they either didn't have the area code in front of the contacts number or for some reason, required a 1.

 

edit:

Also, go into your SMS history and long press on the number. It should pop up a wondow to save to existing contact.

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dabubbakin
Contributor - Level 3

Make sure you add area codes in correctly and delete your texts if its not that big of a deal to lose them. From that point on you should be good. 

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