Text message shows in usage but never reached my phone.

[duchini]

This afternoon I show a text in my usage around noon but it never got to my phone. I have been having this issue for a while now, posted around this same time last year, issue got better but all the sudden it seems to have gotten worse again. Used to be the issue was only with non-Verizon friends but now seems to happen with both Verizon and non-Verizon. Have taken battery and SIM out with no change. I have stock messaging. Any suggestions?

[vzw_customer_support]

This is a bizarre situation, dichini. This is not something I've encountered before. How many times has this occurred? Were you corresponding with this person on the 25th via text message? Please provide me with a few more details.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

[duchini]

I had texted them the day before and they had replied but I never got the reply. This actually just happened again this afternoon. I sent a text at 1:07 and the person responded at 1:09 but I never got the text but I see it on the usuage report. This was a different person than the issue on the 25th. This person is a Verizon user as well.

[duchini]

Just did it again, message sent at 10:45 never got to my phone but one sent 20 minutes later was rcv'd with no issues.

[vzw_customer_support]

Duchini, I'm here to get you back connected via Text Messaging! Try deleting any unwanted text messaging threads and power your device off/on. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSUPPORT

[duchini]

And again today at 12:15. I noticed this afternoon my phone was frozen, stuck on 12:16 so I had to pull the battery. I think the same thing happened Saturday, don't remember about yesterday. Is there something on the Verizon side that we can check to see if my phone is sending back a message to Verizon confirming that it actually successfully rcv'd these messages? Good thing I am on unlimited or I would be getting charged for these messages that I am never seeing.

[duchini]

Today I missed 5. I installed integrated messaging and I can see the messages there but not on the phone. So definitely an issue with the phone getting them.

[bphenchey]

VzW tech sup told me there's a bug that affects some Droid Charges so that they don't receive all incoming text messages, even though the sender may see in their phone's texting app that you in fact received the text message.

And tech support has watched a friend's text go from their phone to mine, and my phone send the acknowledgement to the network that it received the text -- even though my phone never displayed that I received the text.

Work-around: install app "Ghostly SMS". Its description on the market says something like it'll "catch" texts that the stock text app dropped. (My Droid Charge was dropping maybe 15% of my incoming texts.)

And while you're at it, do yourself a favor & install "SMS Backup and Restore". That way if your phone acts like mine and deletes ALL OF YOUR TEXT MESSAGES OUT OF NOWHERE, you'll be able to restore them from your backup. Without backup (or without rooting the phone first), your chances of data recovery (for texts) appears to be nil.

-Brian

[Anonymous]

I have had not gotten texts as well but I still have not gotten answers from Verizon on what has happened to my texts.

[boobdole]

I had to get ghostly SMS as well.  Works pretty well but makes me sad at how many texts I probably missed prior to getting it . . . Verizon's explanation was that AT&T is not formatting their texts correctly or some garbage like that.  So instead of fixing the way they receive the messages (AT&T doesn't have an issue internally), they just point the finger at AT&T.  Typical Verizon response.  It's always someone else's fault but never theirs. 

[Anonymous]

Yeah it is funny because I own 4 phones and I  have not received texts from each of my verizon phones and they are the same company.   They were supposed to get back to me but they still have not.

[Snowy1]

I have had similar issues, sometimes I will miss multiple in a row, then I'll go a long period of time where I don't have the problem... as far as I know.  The thing that happens the most for me is I will hear the SMS notification, but there will be no message, no icon... nothing.  I can be in the middle of a conversation with someone, the sound will go off, and no message appears.  If I go to my account online it will show that I received a text in my data, but I never saw the message.  I had this problem with the Samsung Stratosphere which was replaced 4 times before I finally said enough, I need a new device - but the Charge has a lot of the same issues.

[Anonymous]

Yeah I installed the application the Ghostly APP they said to install but I never got the messages that I was missing.   

Verizon said that they were going to call me back but they never did.   They said they were going to call me back when they removed my unlimited after they researched it but they never did.   They said that my Droid Charge phone will be fixed with an upgrade but it never did.  

I assume my comments will be censored....

[Anonymous]

I just had Verizon call me.   I disconnected one of my lines because I disconnected one of my lines.  

They tried to get me to add it back but did not offer anything in return.