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That's not Customer Service

@vzwsupport on twitter absolutey refuses to answer my question about the 2.3.4 update for the Droid Incredible i have sent several tweets and one direct message over the last 3 days.. i am not a happy camper

Comments

Wildman

And what question are you tring to get answered??

tsom

I can answer that... "where is the update?" "Has it been pulled?"

How's that?

m8rsoup

correct sir,give that man a cigar

Wildman

They probably didn't respond because they must be working on fixing any issues and haven't determined what the plan is for the update, that is the pleasures of software, sometime unexpected problems come up.

If they pulled it completely I am sure you would hear something, other than that the only solution is to wait and see.

m8rsoup

a simple answer would be good tho, even a i dont know ,being ignored is infuriating

jmancil1972

Hate to admit it but wildman and b33 have a point! I wish they had waited to send me mine! As impatient as I was, I would have much rather had a release with all the bugs fixed, rather than having to wait for a patch. Just my two cents, for what its worth...

budone

I remember the same thing when FROYO was coming out. All were, 'Wanting it now'. Got it and all we saw was, "Why didn't they wait"? I remember posting a very long post about it.

y2kflhr

we found an issue with the update, we wil be releasing it as soon as we fix this issue, pretty simple actually....

tsom

y2kflhr wrote:
we found an issue with the update, we wil be releasing it as soon as we fix this issue, pretty simple actually....

That's all I ask too... two weeks and still no sign of the update, kinda says that it was pulled to me...

livinthedream68

I agree, Customer Service is been getting worse over the years. Try speaking to the staff at their stores as I had over the weekend. Talk about keeping your staff in the dark on just about everything. Pretty Sad. All they are now are just salesman, and not very informative.

keezy

You do know that reps aren't actually allowed to talk about release dates like that, right?

gina7289

As of yesrerday they said its out since sept 1 but i think that is when htc said it would be within sept to get it. It never takes 3 weeks to get an update atleast i have never had that it did before this.

m8rsoup

I didn't even want this in this forum I was complaining about customer service on Twitter but the moderator moved it here because it had the incredible mentioned in it

budone

So the moderator of Twitter, started an account for you posted the following for you???

m8rsoup

No I posted that somewhere I thought would be appropriate to complain and it was moved here

m8rsoup

There is more than one thread on the VZW forums

Goo

This is my issue, they had an issue with the update and stop it. That sounds to me like the right thing to do, no question. But what about the phone that got the update with the issues? Those should be rolled back until the update is stable...

unless they had to plan for "what if" scenarios...

(sounds like bad Program Management and poor testing...)

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