Touchscreen issue

cndowney77
Newbie

I have a Motorola Droid that I purchased a couple weeks ago (July 2010).  The first week I had it the phone worked perfectly.  After a week , my phone’s touch screen, the keys just under the touch screen, and, on occasion, the physical keyboard become unresponsive to my touch.  The screen will start responding as if I am touching it, selecting links and letters on the virtual keyboard or choosing options in apps.  It will select items and letters without me touching the screen or the phone.  This normally happens when I am in the browser, using text messaging or in email, but can happen when I am in an app also.  It can happen up to 5-10 times a day.  I have the same issues regardless of the environment I am in, strength of signal I have, or if am allowing roaming data connection, connection to wifi, and Bluetooth connectivity.  If I turn the screen off and then turn it back on the screen becomes responsive again and I am able to use it.

 

The following applications are on my phone.

Adobe reader                                    version 32116

Advanced Task Killer Free            version 59

Antivirus                                              version 30

Backgrounds                                      version 20

Calculator                                            version 8

Compass leveler               version 20100526

EboBirthday                                       version 74

Dictionary.com                                  version 5

DroidLight                                           version 4

Earth                                                     version 10

EasyShare                                           version 14

Facebook                                            version 121

Google Sky Map                               version 1021

Mail                                                       version 2507

Maps                                                     version 4305

Market                                                 version 1713

MotoSpeak                                        version 23

My Verizon Mobile                         version 5

ScanLife                                               version 11

Skyfire                                                  version 18794

Whoopee Cushion                          version 13

WikiMobile                                         version 122

 

Any suggestions to fix this annoyance? 

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3 Replies
cndowney77
Newbie

I found out what the problem was.  It was the antivirus app.  Antivirus should not be put on the phone according to verizon.

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DennisOnDroid
Newbie

And what does Verizon recommend to do to protect the phones from the internet sewage that one has to swim through ?  If the antivirus is the problem, does anyone know if they're working on the problem?  

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johnM356
Contributor - Level 1

I'm using Lookout for A/V and so far it hasnt been an issue at all.

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