Re: Transfer Address Book from Droid to Droid X
spanky4350
Contributor - Level 1
I always just click the gmail (envelope with red M). Is this the app you are talking about? I never have to log in as it always has me logged in. If this is correct, how do I tell if it has backed up my contacts?
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Re: Transfer Address Book from Droid to Droid X
spanky4350
Contributor - Level 1
Just to make sure, I am talking about backing up phone contacts.
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Re: Transfer Address Book from Droid to Droid X
Wildman
Legend

 


spanky4350 wrote:
I always just click the gmail (envelope with red M). Is this the app you are talking about? I never have to log in as it always has me logged in. If this is correct, how do I tell if it has backed up my contacts?

 

Yes that sounds like the correct app.... You may want to try checking sync option...

 

1. Open My Accounts

2. Select gMail account from list

3. Make sure all 3 options is checked under sync option.

 

CAP201102101927.jpg  + CAP201102101922.jpg

 

 

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Re: Transfer Address Book from Droid to Droid X
spanky4350
Contributor - Level 1
Yes, all three sync boxes have green checks. When I log into gmail from my browser it shows all my contacts that have email addresses but my regular phone contacydo not show up in google.
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Re: Transfer Address Book from Droid to Droid X
Wildman
Legend

Thats strange... Im at a lost,  well you might can try the Backup Assistant or you can invest into MyBackup from https://market.android.com/details?id=com.rerware.android.MyBackupPro

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Re: Transfer Address Book from Droid to Droid X
spanky4350
Contributor - Level 1

Wildman wrote:

That's strange... Im at a lost,  well you might can try the Backup Assistant or you can invest into MyBackup from https://market.android.com/details?id=com.rerware.android.MyBackupPro


Strange yes. I have 33 contacts and backup assistant captures them all. Google only capture 29 of them and don't know why. Like I said, all my contacts that have email addresses Google syncs. It's some of the contacts that only have a phone number that Google is not syncing. It does sync one contact that I only have a phone number for and not an email though. So yes I am confused as well. 

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Re: Transfer Address Book from Droid to Droid X
breezex
Specialist - Level 3

Contacts entered as "phone contact" and not a "Google" contact will not show up in Google contacts.  I had a few contacts that were entered as "phone contacts" and I had to reenter them into Google and then deleted the phone only version for them to show and be backed up (should be an easier way).  I now enter all new contacts as Google contacts.  Look at the contacts not being backed up by Google and I bet the linked profile will show "Phone Contacts: xxxxxxx".  I still have all the Verizon #xxxx numbers as phone only; no reason to back them up via Google.

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Re: Transfer Address Book from Droid to Droid X
spanky4350
Contributor - Level 1

breezex wrote:

Contacts entered as "phone contact" and not a "Google" contact will not show up in Google contacts.  I had a few contacts that were entered as "phone contacts" and I had to reenter them into Google and then deleted the phone only version for them to show and be backed up (should be an easier way).  I now enter all new contacts as Google contacts.  Look at the contacts not being backed up by Google and I bet the linked profile will show "Phone Contacts: xxxxxxx".  I still have all the Verizon #xxxx numbers as phone only; no reason to back them up via Google.


Bingo, you are correct. The ones that don't sync show linked profile as phone contact only and not Google. Do I need to go online to my Google account and add them? And do this for future "phone contacts" only?

 

Not sure what you mean here:

I still have all the Verizon #xxxx numbers as phone only; no reason to back them up via Google.

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Re: Transfer Address Book from Droid to Droid X
KellyW_VZW
Specialist - Level 1

Thank you community for posting very good troubleshooting tips and suggestions. :smileyhappy:  It's very much appreciated. While syncing, your phone contacts not already associated with your GMAIL account will not sync to GMAIL. If you want this information on your GMAIL, please enter the contact criteria for that person in GMAIL. This may cause a duplicate entry of the same person on your device. If so, you can delete the information that was entered in the phone directly.  Keep in mind, your phone book information is saved through our Backup Assistant, if you have already ran the application. For more information on Backup Assistant, please visit the link below:

 

www.verizonwireless.com/backupassistant

 

 

KellyW@VZWSupport

 

 

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Re: Transfer Address Book from Droid to Droid X
breezex
Specialist - Level 3

 


spanky4350 wrote:

Bingo, you are correct. The ones that don't sync show linked profile as phone contact only and not Google. Do I need to go online to my Google account and add them? And do this for future "phone contacts" only?

 

Not sure what you mean here:

I still have all the Verizon #xxxx numbers as phone only; no reason to back them up via Google.


Yes, this is what I do and it works for me.

 

The #xxxx are the #BAL, #DATA, #MIN, #PMT, #Warranty Center entries that get loaded either when you do a *228 option 1 or a factory reset.  I forget which.  I usually just delete them from my phone, just haven't gotten around to it yet.

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