Trying to upgrade.
bornready66
Newbie

Hi, I recently got a Motorola Droid Bionic XT875 and have been trying to upgrade from 2.3.4 to the latest android release, or at least Jellybean. I have tried to get the ota update several times and it has failed. Any suggestions would be welcome.

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vzw_customer_support
Customer Service Rep

bornready66,

We certainly understand how important it is to have the latest and greatest software on your device. Is your phone currently active on your Verizon account? Have you tried to install the latest software via the Motorola website directly? Check this out: http://bit.ly/1kGRP8x Please let us know if this help.

KarenC_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep

bornready66,

We certainly understand how important it is to have the latest and greatest software on your device. Is your phone currently active on your Verizon account? Have you tried to install the latest software via the Motorola website directly? Check this out: http://bit.ly/1kGRP8x Please let us know if this help.

KarenC_VZW
Follow us on Twitter @VZWSupport

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