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Two Droid 2 Global phones - Flaky since software update

I have two Droid 2 Global phones which were purchased at the same time. Ever since the last software update, which I believe was the Gingerbread update, these phones have been acting flaky in several ways with various features just shutting down and only a restart of the phone able to make them work again. Both phones have been having the exact same problems so that leads me to believe it is likely software related.

1) It quits ringing...even with ringing volume turned all the way up, incoming calls just don't ring. Same with text messages. Restarting phone fixes the problem.

2) The camera will take a picture, but when you go to look at it in the gallery, it is just a blank image. Unless you go look at the gallery, you have no way of knowing the picture didn't take. Once again, restarting the phone fixes this.

3) I have similar issues with the bluetooth. I sync it up to my car stereo, but sometimes it just won't sync until I restart the phone.

With the age of these phones, I suspect there are no more software updates on the way from Verizon. Can anyone confirm that? Unfortunately, the last software update also prevented <Deleted per the .> Any suggestions on how to get these phones some sort of software update or useful again? A phone that doesn't ring isn't much use.

Message was edited by: Verizon Moderator

Comments

silver6055

Not allowed to give details here, but methods exist to gain su access on the latest update. Search other droid forums

Verizon_Support

Hi jksoft,

I know how troubling these difficulties can be especially when it's happening to two lines of service. I extensively researched this trouble in our database as well as Motorola's and was unable to find this as any known trouble. The gingerbread update was the last release for the Droid 2 and no expected changes as of now.

Are you using the ringtones and notifications that are preloaded in the phone or the ones you have obtained elsewhere? If you haven't tried it yet, please use a notification tone and ringtone that is from the device itself. Let me know if this makes the device work correctly.

The trouble with camera and bluetooth don't have troubleshooting steps other than doing a hard reset of the device. This will completely wipe out the device but items like contacts and media can be backed up. To complete the reset go to http://bit.ly/rqKDhh and follow the steps for the preferred method. Please keep us posted as we may need to file an investigation with Motorola to review this.

Thank you,

MariaC_VZW

Please follow us on Twitter @VZWSupport

mels121

I also am having the same annoying issues!! I just recently spent the $100 to get the insurance phone in September due to these issues and it has been doing the same thing since I received it. When I go to a Verizon store they tell me there is nothing they can do other than sell me a new phone at full retail price! I think that is crap considering how much these phone plans are and basically they are sending us unfunctioning devices! Maybe someone should look into this issue some more!!

jksoft

Thank you for your response.

Neither phone is using any external ringtones, just the built in ringtones. I will try a hard reset, but I am not optimistic that it will solve the problems. I will post up here after I do the reset.

I have to think it is not just a coincidence that both phones are experiencing the same exact problems and I second Mels frustration. We purchase these phones on two year contracts and then they conveniently start having issues after the 1 yr phone warranty period, yet we are still locked in for another year with no recourse.

Jeremy

heatherbrown74

I has the same issues, then my touch screen froze. Verizon sent me a refurbished phone, the touch screen works, but I have to boot my phone daily. I will place a call, I can hear them, they can't hear me. I also can't do speech to text, it won't even get past "getting ready". I get the blank pictures as well. This happened on the old phone and the new phone. It's very frustrating especially when I am trying to make a call or answer an important call and I have to reboot my phone first. God forbid I am ever trying to call 911 from my phone when this happens! I don't know what to do, I am not eligible for an upgrade yet, and since I just got this new refurbished phone, I don't really need an upgrade, I just want this phone to work!

Verizon_Support

Hi there Mels121,

I know you've made quite the investment in your phone and I want it to run as smooth as possible! I know my buddy Maria above listed out the steps for a hard reset, but you had mentioned this was a replacement doing the exact same things!

Let's brainstorm together about the common variables that didn't change with that replacement. Do you have any Task Killers, Antiviruses, or Battery Savers? If so I would uninstall them and reboot your phone! These types of applications are known to cause system instability so I wouldn't recommend using them.

What about the SD Card? There could possibly be a corrupted file on the SD Card! You can save your precious memories on your computer and then format your card just in case!

Keep me posted on your progress!

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

heatherbrown74

I took off the android assistant and cleared all the cache the other night from the boot menu. Let's see what happens. Thank you

Connected by DROID on Verizon Wireless

heatherbrown74

I took everything off of the phone that you suggested, and still have the same problem. The SD card that came with the phone got fried somehow, so I had to replace it in January.

jksoft

I reverted back to factory over a week ago and the phone has been behaving a lot better. Granted, I also haven't reinstalled all of the apps I had on it so one or more of the apps could be the culprit. I am adding them back gradually...

mels121

Dear Verizon!!

This has got to be something in the software for this many people to be having the same issues!! I got the insurance phone and did not install any apps for awhile and it was still doing the same stuff. I am constantly not getting texts, phone calls and then randomly it resends things. I constantly have to power off and back on just to make a phone call. I geuss what is the point of having a smart phone if you have to have it so generic for it to work. I for one will be shopping around to new carriers once my contract is up due to the fact that Verizon offers basically no support with things like this. I actually had a Verizon rep tell me to sign up another new number and pay for 2 lines and 2 data plans as the resolution so I would not have to pay for a new phone at full retail.... umm really thats the solution? I have a friend that has no apps other than what comes on the phone does not really use it for anything other than text and calling and she has the exact same issues sooo kinda hard to believe its the apps! There should be some sort of policy in place with Verizon that when they know of these issues the user can resign early and get a new/different phone at the discounted price.

Prines

I'm down with jksoft on this situation. My wife and I purchased our Droid 2 Global phones together in May, 2011. In the last two weeks both have begun exhibiting the strange behaviors mentioned above...random shut down and restart, screen freezing, random app selection, etc. The freeze up can only be cured by pulling the battery and restarting the phones. Prior to mid-October, we were very pleased with these devices, but they have become very unreliable and frustrating to use. This would seem to be a direct result of a recent software change. What recourse do we have to correct this? Surely replacing our 18 month old phones should not be the solution.

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