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Two Droid 2 Global phones - Flaky since software update
jksoft
Member

I have two Droid 2 Global phones which were purchased at the same time.  Ever since the last software update, which I believe was the Gingerbread update, these phones have been acting flaky in several ways with various features just shutting down and only a restart of the phone able to make them work again.  Both phones have been having the exact same problems so that leads me to believe it is likely software related.

1) It quits ringing...even with ringing volume turned all the way up, incoming calls just don't ring. Same with text messages.  Restarting phone fixes the problem.

2) The camera will take a picture, but when you go to look at it in the gallery, it is just a blank image.  Unless you go look at the gallery, you have no way of knowing the picture didn't take.  Once again, restarting the phone fixes this.

3)  I have similar issues with the bluetooth.  I sync it up to my car stereo, but sometimes it just won't sync until I restart the phone.

With the age of these phones, I suspect there are no more software updates on the way from Verizon.  Can anyone confirm that?  Unfortunately, the last software update also prevented <Deleted per the .>  Any suggestions on how to get these phones some sort of software update or useful again?  A phone that doesn't ring isn't much use. 

Message was edited by: Verizon Moderator

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Re: Two Droid 2 Global phones - Flaky since software update
silver6056
Sr. Member

Not allowed to give details here, but methods exist to gain su access on the latest update.  Search other droid forums

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Re: Two Droid 2 Global phones - Flaky since software update
vzw_customer_support
Customer Support

Hi jksoft,

I know how troubling these difficulties can be especially when it's happening to two lines of service. I extensively researched this trouble in our database as well as Motorola's and was unable to find this as any known trouble. The gingerbread update was the last release for the Droid 2 and no expected changes as of now.

Are you using the ringtones and notifications that are preloaded in the phone or the ones you have obtained elsewhere? If you haven't tried it yet, please use a notification tone and ringtone that is from the device itself. Let me know if this makes the device work correctly.

The trouble with camera and bluetooth don't have troubleshooting steps other than doing a hard reset of the device. This will completely wipe out the device but items like contacts and media can be backed up. To complete the reset go to http://bit.ly/rqKDhh and follow the steps for the preferred method. Please keep us posted as we may need to file an investigation with Motorola to review this.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Re: Two Droid 2 Global phones - Flaky since software update
mels121
Member

I also am having the same annoying issues!! I just recently spent the $100 to get the insurance phone in September due to  these issues and it has been doing the same thing since I received it.  When I go to a Verizon store they tell me there is nothing they can do other than sell me a new phone at full retail price! I think that is crap considering how much these phone plans are and basically they are sending us unfunctioning devices! Maybe someone should look into this issue some more!!

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Re: Two Droid 2 Global phones - Flaky since software update
jksoft
Member

Thank you for your response.

Neither phone is using any external ringtones, just the built in ringtones.  I will try a hard reset, but I am not optimistic that it will solve the problems.  I will post up here after I do the reset.

I have to think it is not just a coincidence that both phones are experiencing the same exact problems and I second Mels frustration.  We purchase these phones on two year contracts and then they conveniently start having issues after the 1 yr phone warranty period, yet we are still locked in for another year with no recourse.

Jeremy

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Re: Two Droid 2 Global phones - Flaky since software update
heatherbrown74

I has the same issues, then my touch screen froze. Verizon sent me a refurbished phone, the touch screen works, but I have to boot my phone daily. I will place a call, I can hear them, they can't hear me. I also can't do speech to text, it won't even get past "getting ready".  I get the blank pictures as well. This happened on the old phone and the new phone. It's very frustrating especially when I am trying to make a call or answer an important call and I have to reboot my phone first. God forbid I am ever trying to call 911 from my phone when this happens! I don't know what to do, I am not eligible for an upgrade yet, and since I just got this new refurbished phone, I don't really need an upgrade, I just want this phone to work!

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Re: Two Droid 2 Global phones - Flaky since software update
vzw_customer_support
Customer Support

Hi there Mels121,

I know you've made quite the investment in your phone and I want it to run as smooth as possible! I know my buddy Maria above listed out the steps for a hard reset, but you had mentioned this was a replacement doing the exact same things!

Let's brainstorm together about the common variables that didn't change with that replacement. Do you have any Task Killers, Antiviruses, or Battery Savers? If so I would uninstall them and reboot your phone! These types of applications are known to cause system instability so I wouldn't recommend using them.

What about the SD Card? There could possibly be a corrupted file on the SD Card!  You can save your precious memories on your computer and then format your card just in case!

Keep me posted on your progress!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Two Droid 2 Global phones - Flaky since software update
heatherbrown74

I took off the android assistant and cleared all the cache the other night from the boot menu. Let's see what happens. Thank you

Connected by DROID on Verizon Wireless

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Re: Two Droid 2 Global phones - Flaky since software update
heatherbrown74

I took everything off of the phone that you suggested, and still have the same problem. The SD card that came with the phone got fried somehow, so I had to replace it in January.

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Re: Two Droid 2 Global phones - Flaky since software update
jksoft
Member

I reverted back to factory over a week ago and the phone has been behaving a lot better.  Granted, I also haven't reinstalled all of the apps I had on it so one or more of the apps could be the culprit.  I am adding them back gradually...

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