Two separate issues, two separate phones

[joystevens51]

My first Droid, within 9 months, became defective.  It would scroll on it's own.  I was sent a replacement.  This Droid lasted 37 days.  The screen is black.  I've been offered the option to upgrade the other phone on my account, and sign another two year agreement.  I would have accepted another phone that is comparable of another brand.  I was not offered such a deal, nor have I been give any sort of credit on my account for being without the phone  Verizon has sold to me.

As I think back, I had bought a Motorola Razor, which failed.

I bought a Motorola Razor2, screen failed.

I bought a Motorola Blur, failed after three months.

And now, two Droids.

My point is this: Motorola is a shoddy brand.  Also, Verizon doesn't care to help their customers out, just a little for the headaches they must endure regarding the shoddy products they pass on to us comsumers.  A multi-billion dollar company won't make good for their loyal customers. 

I simply do not want another Motorola phone, and I do not want to resign another two year agreement with this company.  I just want a phone that does what it says it does, that works and for Verizon to offer something other than those options.

[RonAnderson]

I think it has something to do with operator error. I just opened a Merlot, need a refill?

[ontheroad]

How is the phone scrolling on its own and the screen going dark "operator error?"

[RonAnderson]

Dirt on the screen. Maybe a scratch on the screen.

Screen going dark could've been pushing the slide out too hard.


Hope you had insurance.