Unable to access Marketplace

[Jillybear00]

For the past almost week, I have been unable to access the App Marketplace.  I can click on it, it looks like it is going to open, but then it goes right back to the home screen.  Any ideas?

[Wildman]

Sounds like it is FC on you, try going to Settings / Applications . Manage Applocations / All Tab / Market / Clear cache.

[lnasc81]

I'm having the same problem and tried what you suggested and it didn't work.

[vanessas_vzw]

Good morning and thank you for that helpful response Wildman!  That certainly is one of the first and easiest troubleshooting steps.

Jillybear00 and lnasc81, if this is still happening and you cannot access the Market after you have Cleared the Temporary Internet Files, I suggest performing a Factory Reset on your device.  However, I encourage you to download and run the Backup Assistance application first.  This will prevent you from possibly losing your contacts.  

For the Backup Assistant application: From a home screen, select the applications tab (located in the lower left) > Select Backup Assistant. 

For the Factory Reset steps, please select this Perform Factory Reset link, and follow the steps provided. 

Thank you,

[Ann154]

That is if your contacts are saved as phone contacts. Backup Assistant won't work with the Google contacts.