Unable to access a single website with data network (with details galore)

[cpearson]

I have been using the default browser on a droid X to access a website on my web-server for weeks but 3 days ago the website became unavailable (showing the "Web page not available" message).  Every other domain on the internet seems to work just fine. I then found out that other websites hosted on my server could not load on the droid. I checked the Apache log files and determined that no inbound http connects were being received on my server.

So it seems like a connection was not being established between my droid X and my server using the default browser at all.  Then I downloaded a Ping (icmp) app off the market and pinged my server IP and bang, a response. Then I pinged the domain name and received a quick response, meaning that both a connection was possible and that DNS was resolving correctly.

Remembering that Opera browsers use compression and route requests through their servers I thought this could bypass any gateway or proxy Verizon might have in place. The website loaded quickly and completely on the Opera Mini browser.

I called Verizon technical support and got through (a bunch of ads) to a nice agent who could not identify any problems on his terminal. He helpfully navigated to my website on his droid X and it worked perfectly. I think he said that he was on the east coast so at least its working there. But there was nothing else he could do so...

At this point I decided to stop by my local Verizon store. I had 3 employees attempting to load my website on their various phones with no success. When we attempted to load it on their terminal (LAN) computers it loaded fine. Every Android, and MS phone in the store failed to access my website. The website even failed to load on their wireless-USB cards in the store.

When it came to Blackberry, however, it worked perfectly. Blackberry being a service where all traffic is routed through their own servers.

The local Verizon employees where stumped but did not have any clue who to escalate this issue to the Verizon organization.  When I suggested that they must have some sort of internal ticket system to the network engineers and admins they said they did not know of one.

So I am stumped, why did my website (server)  suddenly be unable to load on the Verizon data network (excluding the east coast, maybe) ?

My guess is that is had something to do with a web proxy or gateway Verizon might have in place between my droidX and the internet that stop packets from getting to my server. I could not find a traceroute app on the market which would be helpful.

Also here is the kicker (but might be unrelated), the IP address my droidX obtains to communicate with the internet come up as Blacklisted.  Why would Verizon sell me a service that used IP address that appear on internet Blacklists and filters?

Check out your own IP. Just google something like: "blacklist ip check" on your droid.

I really hope this forum can help. Could some of you help be by trying to load my website your droid default browsers and let me know the results. Also if you have any ideas please share.

--website

http://www.realscape3d.com

--text file test

http://realscape3d.com/test.txt

IP: 66.187.110.151

-cpearson

[galaxie500fb]

Worked fine for me but i'm on the east coast.

[chrisray44]

I am on the west coast (manteca, ca) and am able to load your www.realscape3d.com website. I see three different landscape pictures and and login box. I am using a Droid X.

[cpearson]

All you should see is 3 images and a login box. So it works on the west coast. I am in Billings, Montana so we are narrowing down regions. Thank you so much for the test. I am anxious to see more results.

[johneb2]

By any chance, did you try hitting the menu - refresh route when you get the error on the web page?   I had it happen to me a while back and found the cache aspect with the error was loading, and all it needed was a refresh.    JohnEB2

[cpearson]

Thanks for the suggestion but thats did not have an effect.  Also according to the raw apache logs the request never makes it to the server.

[crb79]

---

cpearson wrote:

Thanks for the suggestion but thats did not have an effect.  Also according to the raw apache logs the request never makes it to the server.

---

Have you attempted to use another browser?  Give it a shot on the Skyfire browser free in marketplace.  Skyfire browser works similar to Blackberry in that your activity runs through skyfire's servers before it hits you.

[Ann154]

Doesn't work for me. Stays stuck on loading.

[cpearson]

Thanks for the results Ann.  Recap of what we know:

Works on:

east coast (no specific local)

west coast (no specific local)

Does not work:

Montana

Nebraska

Anyone in colorado? Maybe its a regional issue.

[Ann154]

Maybe it's Qwest...

[cpearson]

Well... its certainly not qwest unless they are discarding a internet route because of the Verizon Blacklisted IP issue.

My company has many phones as well as aircards (verizon USB dongles) .  We are completely usable to access our websystems and there is nobody at Verizon who can help or know who to contact that can help. very frustrating.

Not even having a business account with Verizon can get you someone who will even offer to pass this up the chain.

[Ann154]

Well it was just a random thought. Something that popped into my head when I saw Nebraska, Colorado, Montana all in that post. Haha.

Good Luck figuring it out

[Ann154]

Just checked, the website works on my phone through my home wifi here.

[ef1165]

Site worked fine on my Droid X over home wi-fi (AT&T). Tried to go back to it using Verizon 3G, no dice.

Northeast Oklahoma here.

[cpearson]

Thank you for your testing.  Once again a recap of where realscape3d.com is able to load on the Verizon wireless network.

Works on:

east coast (no specific local)

west coast (no specific local)

California 

Oregon

Does not work:

Montana

Nebraska

Oklahoma

Looks like this is happening in the mid section of the country. Anyone in Colorado,  or Texas? Also, I should get the newbie question out of the way...  Are there any Verizon staff on this forum.

[hwsdad62]

I was able to access your website with WiFi and 3G on my Droid x here in Ohio.

[cpearson]

Thanks for the results! Here is the current recap.

Works on:

east coast (no specific local)

west coast (no specific local)

California

Oregon

Ohio

Does not work:

Montana

Nebraska

Oklahoma

[MrHost]

Something to note is that those that are reachign your site are using Froyo 2.2 and default browser. Based on the information thus far it would appear to be browser related issue as you used the same device to access the site via opera and it worked fine. That alone should be a sign of a browser related problem. So those that have successfully and unsuccessfully need to post Phone(as some have eris listed) android version, and browser, browser vers , and location to make data compplete. I am lookign for the appI used for doing traceroutes, btu I am unable to find it. I will update once I find it though. I did have one.

[Ann154]

Since you asked. Eris 2.1 OTA and stock browser. Worked on wifi and didn't work on 3g. Same browser both times.

[MrHost]

The issue seems to be between the redirection link passed to the browser via 3g network...HMMM...let me see what I can find.

[MrHost]

Does your server use a different port than 80 or 8080 by chance?