Unable to access a single website with data network (with details galore)

[cpearson]

I have been using the default browser on a droid X to access a website on my web-server for weeks but 3 days ago the website became unavailable (showing the "Web page not available" message).  Every other domain on the internet seems to work just fine. I then found out that other websites hosted on my server could not load on the droid. I checked the Apache log files and determined that no inbound http connects were being received on my server.

So it seems like a connection was not being established between my droid X and my server using the default browser at all.  Then I downloaded a Ping (icmp) app off the market and pinged my server IP and bang, a response. Then I pinged the domain name and received a quick response, meaning that both a connection was possible and that DNS was resolving correctly.

Remembering that Opera browsers use compression and route requests through their servers I thought this could bypass any gateway or proxy Verizon might have in place. The website loaded quickly and completely on the Opera Mini browser.

I called Verizon technical support and got through (a bunch of ads) to a nice agent who could not identify any problems on his terminal. He helpfully navigated to my website on his droid X and it worked perfectly. I think he said that he was on the east coast so at least its working there. But there was nothing else he could do so...

At this point I decided to stop by my local Verizon store. I had 3 employees attempting to load my website on their various phones with no success. When we attempted to load it on their terminal (LAN) computers it loaded fine. Every Android, and MS phone in the store failed to access my website. The website even failed to load on their wireless-USB cards in the store.

When it came to Blackberry, however, it worked perfectly. Blackberry being a service where all traffic is routed through their own servers.

The local Verizon employees where stumped but did not have any clue who to escalate this issue to the Verizon organization.  When I suggested that they must have some sort of internal ticket system to the network engineers and admins they said they did not know of one.

So I am stumped, why did my website (server)  suddenly be unable to load on the Verizon data network (excluding the east coast, maybe) ?

My guess is that is had something to do with a web proxy or gateway Verizon might have in place between my droidX and the internet that stop packets from getting to my server. I could not find a traceroute app on the market which would be helpful.

Also here is the kicker (but might be unrelated), the IP address my droidX obtains to communicate with the internet come up as Blacklisted.  Why would Verizon sell me a service that used IP address that appear on internet Blacklists and filters?

Check out your own IP. Just google something like: "blacklist ip check" on your droid.

I really hope this forum can help. Could some of you help be by trying to load my website your droid default browsers and let me know the results. Also if you have any ideas please share.

--website

http://www.realscape3d.com

--text file test

http://realscape3d.com/test.txt

IP: 66.187.110.151

-cpearson

[hotsoy]

Someone please help me. Waiting and waiting for a page to load is really becoming annoying. I have had my Droid X since July 15 and have yet to feel excitement about what its capable of doing for me. Should I stay or switch to the 'NOW' network? Please help...

[runnman]

Report from Mississippi.
Cannot access www.realscape3d.com using DroidX. Does not display. But I can Ping site with DroidX okay. If URL "numbers" entered in DroidX stock browser, a web page is returned saying page may have been reached in error and provides a clickable entry to contact the page Webmaster.

Now, I will add this:

I cannot select your posted addresses and access the site using my PC (which is NOT using Verizon) with IE8 (WindowsXP SP3)

I can access the site using the same PC (which is not using Verizon) with 66.187.110.151 pasted into the IE8's address entry Window.

Summary from Mississippi:

Ping okay using DroidX

66.187.110.151 okay using PC (which is NOT using Verizon) and get the WebMaster Page using DroidX

www.realscape3d.com NOT okay with either the DroidX or PC that is NOT using Verizon. 

 I do not see that this is a Verizon issue.  Seems that it is an URL address assignment issue in some parts of the US.

[MrHost]

If you enter the ip only you get the default cpanel web page. It has to do with the redirection of the page. Not sure why it would on wifi but not 3g... that is weird.

[runnman]

cpearson,
From Mississippi. It now working as it should when it did not earlier.
Did you get something "fixed" or a correction on its' own?

[cpearson]

Hooray! Its working again. I can reach my server on my droid X, and usb cellular modems!  I resolved this problem by reaching the right person at Verizon that could get an internal ticket created. I tremendous thanks to the admin of this forum and especially to everyone who helped me track down this problem. Without the volume of data you all help me collect I would not have been able to get my problem taken seriously and moved through the standard support channels to an higher level group within Verizon. Thanks again.

cpearson

[psychobx]

I don't know if this is the same problem but everysite except google and CNN will not come up.  It will just sit there loading and then eventually give a "data connectivity problem".  I called support which told me to remove the battery and start it up which seems to help only for maybe 30 minutes.