I have had my Incredible 2 for about a week and have this incredibly annoying problem. The phone is unable to dial a contact with a +1 in the number. Since we are a global company, every phone number in the corporate database is in the international format. US numbers have a +1, such as " +1 800 xxx yyyy". My previous phone, BlackBerry with T-Mobile worked fine. We did a quick test during lunch and everyone with a BlackBerry or the original HTC Incredible worked fine. The HTC Incredible 2 and the Thunderbolt had the same problem. I should note that dialing an international number with "+" works fine. So for example, "+44 123456789" will properly dial someone in England. Only "+1" US numbers are problem.
I have tried enabling and disabling the Assisted Dialing feature. I have tried shrinking the national number length from 10 to 9 to 7.
I have called Verizon and talked to a nice lady who put me on hold several times, told me that this problem has been reported. She promised to contact me later in the day. She never called back. I called again the next day and talked to a very rude Verizon rep who basically said "that is the way it is supposed to be."
I called HTC support, talked to a very nice lady who had no suggestion. She said that the problem has been reported and "they are working on it".
Anyone have any additional information or suggestions? Is there a 3rd party dialer app that works?
Overall, my thoughts on the HTC Incredible 2 are more positive than negative, but it has issues.
Pros: Everything you would expect in a quality Android phone, but with some strange quirks. I like the slightly larger screen than my wife's Incredible.
Cons:
I've looked around and haven't seen a fix. Pointers to the solution woud be greatly appreciated. However, since it does dial correctly to international locations such as England (+44 12345678) it seems strange that it would be simply adding another prefix. Otherwise the +44 number wouldn't work either.
Which country code is the phone set up for US 310, 311, 312....... Mine is US 310
To get there on the Incredible 1 or Thunderbolt,
MENU>SETTINGS>CALL>NBPCD
Also under the option below NBPCD is Assisted dialing. Maybe uncheck the box for enabling assisted dialing.If unchecked, maybe check it.
Just pulling at straws here.
I have gone down that route already. We have had an Incredible 1 side by side to check settings. In my case, the US code is 310. I have tried both enabling and disabling assisted dialing. I have tried changing the country code to Canada to see if we could fake it out and make it think we were outside the US. I have cleared all the dialer caches after changing the settings just in case.
Nothing so far has made any difference.
Haven't tried this myself, just a thought, but what aboiut changing the preferred network from global mode to CDMA mode?
I tried that as well. Doesn't help.
What about deleting the county code or NDD prefex under the assisted dialing settings?
Doesn't help. I spent 30 minutes on the phone with an HTC support person yesterday and were unable to resolve it. We tried a dozen ideas and none made any difference. This is very unfortunate since it affects a number of phones with my company. Unless we can resolve this shortly we will advise people to stay away from HTC. We have seen the same problem with HTC Thunderbolt.
The HTC person told me to call Verizon who last week told me to call HTC. Pretty frustrating.
willib wrote:I tried that as well. Doesn't help.
I was not able to duplicate the issue on an Incredible 2 device. It definitely sounds like you've run through the gauntlet of troubleshooting. If HTC has determined this to be an issue they are working on, the best workaround I can recommend is going into the Android Market and searching "Dialer" or "Dial Pad" and review the features of the apps to ensure there is one that best fits your needs. Once HTC has a fix for this, they will communicate with Verizon Wireless and we will partner to ensure the software is pushed OTA to the devices.
Thank you for your feedback and patience!
Adam,
Last Friday I spent about 45 minutes working with a Verizon support rep who was able to reproduce the problem with both an HTC Incredible 2 and Thunderbolt. "+1" dialing worked just fine on a Motorola phone. Unfortunately she was not able to resolve the problem either.
I have looked at 3rd party dialers, but I have not found one that helps with this issue. I need one that removes the +1 before dialing the digits. I have found those that add digits, but nothing that removes digits. Any suggestions are welcome.
I am stuck between Verizon telling me to call HTC and HTC telling me to call Verizon.
For now, I am recommending to my corporate IT department and colleagues to stay away from Verizon HTC phones.
Regards
I have the exact same problem, even with the latest updates as of today 8/20/2011. Would be nice to know that Verizon is addressing this. I may have to go back to AT&T where this kind of thing just works, it's expected on GSM.
budone wrote:Which country code is the phone set up for US 310, 311, 312....... Mine is US 310
To get there on the Incredible 1 or Thunderbolt,
MENU>SETTINGS>CALL>NBPCD
Also under the option below NBPCD is Assisted dialing. Maybe uncheck the box for enabling assisted dialing.If unchecked, maybe check it.
Just pulling at straws here.
@budone
The default code in that setting is 310. United States country code is for long distance is 011.
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