Unable to view MMS messages

[Mzlinnie]

My daughter sent me a text with a picture attatched.  I never had problems receiving mms with my Palm Pre, but the MMS on my Charge says I need to download.  WHen I press it, it says downloading but nothing happens.  Do I need to change something somewhere? I read the manual, watched the videos, and hit a few Droid boards to no avail.  Help!

[Booch]

I had this same problem until I switched my phone from being on a Wi-Fi connection.  I don't think you can view if you are on a Wi-Fi.  Disconnect from your Wi-Fi and use the data plan and it should come through.  Hopefully this helps you.

[AyaniB_VZW · Accepted solution]

Hi Mzlinnie, 

Are you still unable to view your MMS message?   Booch provided a great suggestion. Additionally, I would suggest ensuring you have sufficient 4G or 3G signal in effort to download the message. Please advise if you require additional assistance.

Thanks for you involvement in our community forums, 

[GreenRobot]

Restart device 😄 no seriously try it.