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Unhappy with Droid X and Verizon

First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.

Ben 322971 supervisor for Verizon.

I just got my first bill ($235). No internet usage, no GPS, nothing activated.

$165 for monthly access

$69.20 for surcharges

I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.

This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!

My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.

I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?

Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...

Comments

gerio

You might want to check that bill, you were probably charged a month plus the time you had the phone until the next billing cycle.

Don't know what to say about the free month you were offered.

Geri O

Butthead

Month free on a new activation does not exist.

There are activation fees on a new line of service ($35 for single line/primary and $25 for secondary lines). Also, apparently you need assistance with reading a bill.

The etf is $350, not $300. It is more likely $340 because it goes down $10 a month.

Droiddont

Well it all started when I first ordered the phone. I put in a phone number with a certain prefix. When I received the phone it was a different prefix. I called the ext day and got it changed back to my original order. That one day having that number I was charged $39.09 in surcharges. Even the customer support guy told me I would've been better off not changing my number. But my argument was, I never should have had it changed by Verizon in the first place.

About the email and the one time charge on my first months bill is $0.00, I faxed over my email and they confirmed that my email was a mistake. How can it be a mistake? It was sent by Verizon. They told me since I ordered it online it was different than going to a store. Honestly it sounds like a bunch of **bleep**. Why can't people admit to their own faults? What's with all the corporate lingo? If other people get this message you are not alone. I for one can't stand companies like this, and having a cool phone is one thing. Paying an outrageous bill is another. Yeah I don't think I'll take this phone Verizon. You can keep it and I'll be glad to spread the word about your prices and customer service I've experienced

Droiddont

Whatever BUTTHEAD. I have the email. If I didn't read and write english I would probably have to agree with you. Sadly I do.

I guess next you'll tell me how to read emails

robertadamsonjr

verizon suckered you

30.00 unlimited data

35.00 activation

70.00 phone service

PLUS TAX

I have 3 and dont pay that

never buy your phone from a verizon store

Walmart, bestbuy, target same phones same plans same warrantee half the price

log on to your verizon wireless account and adjust your plan to what you want.

djtonic

Droiddont wrote:
First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
Ben 322971 supervisor for Verizon.
I just got my first bill ($235). No internet usage, no GPS, nothing activated.
$165 for monthly access
$69.20 for surcharges

I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.

This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!

My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.

I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?

Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...

I'll try to help a bit.

You bought the phone for 200.00 31 days ago, right? I assume you paid for the phone outright that day on a credit card?

You have a plan you say is $96.00 per month....does that include the Data plan of $30.00? I'll assume it does.

So, you get your bill and what most people don't understand is you pay for the month ahead, not the previous month.

$96.00 for the first 30 days is due when you get your bill

+$96.00 which is due for your NEXT month ahead

=$192.00 before taxes and fees and before any text plans or individual messages you sent.

Not too unreasonable that your first bill is $235.00...you havent paid for the service you used up to that point and you owe for the next months service.

I do want to add an important thing to my email...there's no scam and you likely havent been charged any hidden fees. People make complaints on this forum about their bill but are vague about the bill details. I always see..."surcharges' with some random dollar sign near it.

Also, you say you bought the phone 31 days ago but never activated it? Never used the internet or....WiFi??

How could you have bought the phone 31 days ago, never used it for more than a couple phone calls? And if all you did was make a couple phone calls it wouldnt affect how much you owe. Just activating the phone when you receive it activates the data plan and your package.

If you really feel you are owed a free month of service and have proof that there was a promotion you should have received then escalate that, but don't yell and scream at a customer service rep for your misunderstanding of the other part of your frustration. Verizon CS has been very helpful and courteous to me and my family. And, they answer the phone quickly and here in the USA which is a huge plus for me.

djtonic

Droiddont wrote:
Well it all started when I first ordered the phone. I put in a phone number with a certain prefix. When I received the phone it was a different prefix. I called the ext day and got it changed back to my original order. That one day having that number I was charged $39.09 in surcharges. Even the customer support guy told me I would've been better off not changing my number. But my argument was, I never should have had it changed by Verizon in the first place.

About the email and the one time charge on my first months bill is $0.00, I faxed over my email and they confirmed that my email was a mistake. How can it be a mistake? It was sent by Verizon. They told me since I ordered it online it was different than going to a store. Honestly it sounds like a bunch of **bleep**. Why can't people admit to their own faults? What's with all the corporate lingo? If other people get this message you are not alone. I for one can't stand companies like this, and having a cool phone is one thing. Paying an outrageous bill is another. Yeah I don't think I'll take this phone Verizon. You can keep it and I'll be glad to spread the word about your prices and customer service I've experienced

OMG....you got your confirmation email after placing the order and you thought because it said "one time charge 0.00" that you got some secret promotion for a free month of service?? UNBELIVEABLE.

Your 1 time charges are strictly equipment purchaces and activation fees. hence...1 time. ONE TIME. You pobably caught the poor rep off guard because no one else ever made that mistake!

Dj.

Tidbits

He bought it from Amazon, and I have seen those receipts. He may have gotten confused about it. Those are just reference marks to show you what plans you got and since they can't pick up the payment it shows $0.00...

reallyniceguy

Wow... pwned?

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