Unknown Notification Sound

[ATRear]

We just got back from an international trip and my phone "lost" its default noticifaction sounds until I went through the library of Google Play and deleted a few things. They returned but the notification sound that plays for a recieved text does not seem to be in the default notification sound list and plays even when I set up the notification sound to "None". The strange notification sound plays even in Safe Mode. May I ask what is happening with my phone?

[vzw_customer_support]

ATRear, We understand the importance of making sure your notification sounds are working properly. Thanks for reaching out to us here today. What make/model phone do you have? Did your phone do any type of update between the time of the trip and the time you got home from the trip?

JoeyM_VZW            

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[ATRear]

I found the separate setting for text messages to fix the notificatio

sound. I'm still concerned that the default sounds disappeared at all

though. There was no update done. There was a moment where the phone (Droid

Ultra) alerted that it didn't have enough storage due to too many pictures.

I deleted the extraneous albums and music and the gallery did a "I have to

refresh to temporary storage" alert but that was nearly a week prior to the

sounds disappearing.

On Fri, Aug 18, 2017 at 5:18 PM, vzw_customer_support <

[vzw_customer_support]

Thank you for the update. It is certainly odd that this setting changed. Please let us know if it happens again.

EstebanP_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!