Update Downloads but will not Install (and a few other issues)

AngM627
Newbie

My dInc2 keeps telling me I have an update. I download the firmware and then it tells me that if I install I won't be able to use the phone. This is fine - it's what always happens. Except it NEVER installs. Ever. I've tried a million times. And more recently, my clock disappeared. I was so glad I wasn't having that issue - but then it happened. Has anyone else experienced the issue of updates not installing? How do I fix it?

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TamaraH_VZW
Verizon Employee

AngM627,  I can imagine how frustrating it must be for you to keep receiving the notification advising you to update your phone software. Do you mind telling me which software version is on your Incredible 2?

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