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Update Failed-Gingerbread

hillstead22
Newbie
‎06-01-2011 06:46 PM

I have a droid x with 2.2 froyo on it and i have been manually pulling down the ota update for gingerbread. So it will download the update, and shut the phone off and when you do the startup point for the installation, it will get about half way through installing, then boot up back into froyo and say update failed.

 

What i've done to troubleshoot,


Battery pull

 

cleared cache

 

cleared browser cache

 

factory reset

 

and i'm stumped, i have no idea why it will not install. i have plenty of space for it in flash drive space.

 

 

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pool_shark
Specialist - Level 1
In response to hillstead22
‎06-02-2011 12:18 PM

If you have removed or frozen any of the preinstalled apps, the update will fail.

Not sure if you have, just mentioning it.

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KevinD08
Newbie
‎06-02-2011 03:58 AM

Having the same exact issue.... **bleep** me off.

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crb79
Specialist - Level 2
‎06-02-2011 11:14 AM

How much free storage space do you have on your phone?  If this isn't an issue, sometimes an update will not go through because it detects the downloaded info is corrupt.  You might try downloading it again.

 

When you say manual download do you mean you downloaded the update from a website or settings/about phone/check for update?

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hillstead22
Newbie
In response to crb79
‎06-02-2011 12:14 PM

But i'm good on memory space, i've cleared off a lot of stuff to make sure, but it keeps failing. I've downloaded the update over OTA through check for update. i've downloaded it like 6 times, just really stubborn lol.

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pool_shark
Specialist - Level 1
In response to hillstead22
‎06-02-2011 12:18 PM

If you have removed or frozen any of the preinstalled apps, the update will fail.

Not sure if you have, just mentioning it.

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hillstead22
Newbie
In response to pool_shark
‎06-02-2011 12:36 PM

I was talking about another guy that said a really obnoxious comment that the moderator deleted, i do appreciate your help. But i wonder how to restore preinstalled apps.

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pool_shark
Specialist - Level 1
In response to hillstead22
‎06-02-2011 12:46 PM
hillstead22 wrote:

I was talking about another guy that said a really obnoxious comment that the moderator deleted, i do appreciate your help. But i wonder how to restore preinstalled apps.


I know what you were talking about, I wasn't referring to that in my post to you.

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galaxie500fb
Contributor - Level 2
‎06-02-2011 12:48 PM
Hillstead, if you did remove preinstalled apps that you couldn't normally uninstall through the app manager then ur going to have to revisit the site where you got the instructions to be able to uninstall those apps. Preinstalled apps must be in place or you wont be able to upgrade.
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AZdroid
Enthusiast - Level 2
In response to galaxie500fb
‎06-02-2011 03:01 PM

Response is that all pre-installed apps must be in place prior to update.  Over the past year I've added & removed apps, but have no idea which were pre-installed apps.  I thought it was not possible to remove pre-installed apps?

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