Update Install

[madmex84]

Hello there! I need some help.

I have problems installing a new update for my droid.

I went to about phone>>>>system update>>>> and it said there was an update available so i downloaded the update so It ask me if I wanted to install the update so I select ok and when it reboots it gets to a triangle with a ! and reboots normal and a message that says softwear update failed to install.

Please help me out here!!!

[Wildman]

Try a system Hard Reset and then install update, this happens from time to time because of issues with installed apps..

1. Power the device off.
    Press and hold the Power button then select Power off.
    If the device isn't responding to input, remove / replace the battery.
2. Press and hold the Home key then power the device on.
    Press the Power button while holding Home.
   
   
3. From the Android Recovery screen, press Volume Up / Down simultaneously.
   
4. Select wipe data / factory reset then press the Power button.
   
5. Select Yes -- delete all user data then press the Power button.
    Reset process to may take approximately 1 minute.
   
6. Ensure reboot system now is selected then press the Power button.
   

[curtterp]

Try clearing the cache first.... and see if that gets the update to install.

Otherwise a factory reset might be what you need to get it done. A factory reset will reset the phone back to when it first came out of the box (the software update will be there), but you will need to set the phone back up, reload all your apps. 

To access the menu to do either the clear cache or factory reset:

• Shut the phone off
• Holding down the 'Home' key, press and hold the power button until you see the red M.
• Holding down the Home key, release the power button. When you see Andy with the triangle, release the home key
• Press the volume up/down buttons AT THE SAME TIME to access the menu.
• Using the volume keys to highlight the different items in the menu.
• When you have clear system cache or factory reset highlighted, press the power button to select.
• If you selected clear cache, after the cache is wiped, you will need to select the restart menu item
• if you selected factory reset, the phone will restart on its own. REMEMBER that a factory reset will wipe all your data.

Hope this works with clear cache, since the factory reset is extreme... but sometimes extreme will be the only remedy that works.

[curtterp]

Sure Wildman... while I am typing out the instructions, you beat me to the punch....

[Wildman]

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curtterp wrote:

Sure Wildman... while I am typing out the instructions, you beat me to the punch....

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[Cody21]

ha ha . that's good Wildman ...   

[B33]

Wildman is always cool    when under Pressure....  

[TominqueBo_VZW]

Thank you Community for your assistance!

Madmex84 you received great feedback.  I know that abnormal reboot screen could have been a bit frustrating.  Were you able to restore your device?  If not, please advise me so I can assist you to success.  Thank you.