V Cast Apps Error Message "Unable to complete request" after updating software

scottscott40
Newbie

Purchased the Samsung Droid Charge last week. I really like the phone, but I'm running into an error message. 

 

When I click on the V Cast Apps icon, I'm directed to install an update, otherwise I can't use the software. So I click to update, the download occurs just fine, the install happens fine, and I accept the terms and conditions. As the software begins to open, I receive the following message:  

 

Error: Unable to complete request

 

There are three boxes to choose from, Retry, Catalog home, and Exit. Retry and Catalog do not respond at all, so I can only exit. I've tried installing, uninstalling, reinstalling, clearing cache etc. I also made sure I have the most recent Android software which I believe I do, 

 

Hardware Version: i510.06

 

Firmware Version: 2.2.1

 

Build number: SCHI510.EE4

 

I've read the previous posts, but I'm not finding much in terms of answers. I recall seeing something about an updated APK but I don't know really what that is about. I would appreciate any assistance or tips you can offer. 

 

Thanks in advance,

 

Scott

 

 

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jco23
Contributor - Level 3

could be a connection issue - are you accessing the store via 3G/4G or WiFi?

 

try uninstalling the app and then reinstalling it again.

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scottscott40
Newbie

As I previously stated, yes, I did uninstall & reinstall. Actually a few times. 

 

4G, with 18MB download speeds. Also tried on Wi-Fi. 

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