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VERIZON - Please fix our issues from latest update!!!
cruiselinefan
Member

A plea to Verizon to fix the many issues since the last update!  Verizon, if you read these boards at all, please look at all these discussion threads!

https://community.verizonwireless.com/message/832831#832831

https://community.verizonwireless.com/message/830529#830529

https://community.verizonwireless.com/message/832803#832803

https://community.verizonwireless.com/message/829911#829911

https://community.verizonwireless.com/message/828782#828782

https://community.verizonwireless.com/message/828743#828743

A factory reset DOES NOT fix the problem.  People are having issues from their phones freezing, rebooting(count me in that one) or contact images not showing up in stock message app(count three of our DINC2 phones for this one). 

How long must we wait for a fix?  When I try to call about the issues, support acts like I am the only one having the problem - DON'T YOU READ YOUR OWN FORUMS?

Please, please fix the problems!

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Re: VERIZON - Please fix our issues from latest update!!!
Ann154
Expert
Expert

Do you realize that this is a peer to peer forum where customers help other customers and not a direct link to customer service?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: VERIZON - Please fix our issues from latest update!!!
cruiselinefan
Member

Yes, I do realize, but every once in a blue moon support does respond.  Just hoping they will notice.....nothing wrong with trying.

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Re: VERIZON - Please fix our issues from latest update!!!
Ann154
Expert
Expert

They also seem to only post to discussions marked as a question. Yours unfortunately is not marked as such. I guess you could report the original message to the Moderators and ask for it to be marked as a question.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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