What are your plans to compensate the Bionic users' community for the Massive Failure of this handset?
So, largely a failure of a product to function in the manner for which it was intended, marketed and warranted.
For those of us holding this bag, what plans do you have as a responsible U.S. Corporation to make this right by us?
Or, will it be left to us to force you to do the right thing whatever that might be?
I am in the works of a class action lawsuits over the Droid Bionic and other Droid phones.
I am tired of poor customer support bad customer service and nobody can seem to fix the phone correctly.
Also have issues with paying for a new phone getting a refurbished phone back.
I have the funds in place for starting a class action lawsuits I have one of the best firms in Utah working on starting the lawsuits.
I have contacted the FCC and in the process of filling a federal complaint against Verizon/Motorola/Google I am hoping to hear back soon and working on getting others to also make complaints I will post more soon as I get the Info.
class action...might want to review your contract there sparky
Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem?
Sometimes you need to remember that it is just a phone.
A VERY expensive phone and service plan.
Just let the attorneys work out the details. Contracts are important but rarely iron-clad. With the behavior of this corporate entity and the failure to provide contracted service, I think a class-action suit has merit. Realize we will not get rich or even receive substantial recompense, but perhaps it will serve as a warning to other companies to provide their contracted services or face the wrath of their contracted consumers.
Go for it.
RMD
We don't hold up to our end of the contract, we get penalized. They don't hold up to their end, nothing happens.
Elitist_Jerk wrote:class action...might want to review your contract there sparky
Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem?
Sometimes you need to remember that it is just a phone.
I never understand this response. I think everyone should be outraged at how this company is responding. At best, this is dishonest advertising, they are not offering $G anything on this phone. i have reported them to the FCC, but so far I have not had any response. Once before, the FCC responded to me in a weeks time. Maybe this is a result of government cutbacks. In my mind big corporations are as dangerous in the USA as drug cartels in Mexico...they threaten the existance of the government.
Nice trolling by a probable Verizon employee. You sold a bad product and do not care that folks are not happy! Yes it is just a phone that we have paid good money for and expect service when it fails! It is called customer service. Keep in mind if I see another reply by you stating how well Verizon stands by it's products then we will know that you are trying to thin out the negative posts!
Elitist_Jerk wrote:class action...might want to review your contract there sparky
Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem?
Sometimes you need to remember that it is just a phone.
Nice trolling by a probable Verizon employee. You sold a bad product and do not care that folks are not happy! Yes it is just a phone that we have paid good money for and expect service when it fails! It is called customer service. Keep in mind if I see another reply by you stating how well Verizon stands by it's products then we will know that you are trying to thin out the negative posts!
I understand that it's just a phone and all that. I still don't know how Verizon gets away with releasing product after product that doesn't work as advertised and we are locked into keeping it because of our contract? That's **bleep**. I got the Charge in June and immediately didn't get 4G in my neighborhood which is solidly red on the map and tech support said I should get 4G. Later a level 2 tech said there was a tower that is closest to me that is still 3G but it would be updated "sometime this fall." Still waiting, fall is almost over. When I am in a 4G area it still drops to 3G or 1X or nothing whenever it wants just sitting stationary on a table.
I thought about buying the Bionic retail just to get a phone that works but decided I would wait a couple of weeks and watch the forums and see if there were issues. Well as you Bionic owners know, the phone has many of the same issues. Glad I didn't buy into the "rule all machines" hype. As far as an update goes, I would forget about it anytime soon for the Bionic. Charge owners have been promised an update to fix all issues since June and nothing yet.
As an earlier poster said, if we violate anything in the contract we're responsible, yet if the phone doesn't do what it was sold to do, tough {word filter avoidance}
. The response is "we'll get to updating it someday, we promise. We can't tell you when because we don't want to upset you, it's really coming though, really."
Could you imagine buying a washing machine from Sears, for example, that costs about the same retail as these phones, and finding out the spin cycle would not work. You call Sears and tell them and they say "we're working on a part that will fix your washer, we can't tell you when you will get it, but we promise someday we'll get you the part and your washer will work." Or how about this...."Even though you just paid top dollar for this new washer 15 days ago, we'll send you a refurbished washing machine. We can't guarantee that one will work better, but it's worth a try."
Absolutely no one would accept either scenario. It's laughable. Sears would give you another new machine or another model that worked, period. Again, it's just a phone but it's also just a lot of money we're paying. I think we should pick a "dump your phone day" to get their attention. Pick a date in the next few weeks where everyone goes into a VZW store on the same day with their phones and demands one that works as advertised. Of course they won't do that, but if hundreds of people show up maybe it will get someone's attention.
Start a new topic or ask questions in the open forum.
