Verizon Corporate:

[rduckwor]

What are your plans to compensate the Bionic users' community for the Massive Failure of this handset?

So, largely a failure of a product to function in the manner for which it was intended, marketed and warranted.

For those of us holding this bag, what plans do you have as a responsible U.S. Corporation to make this right by us?

Or, will it be left to us to force you to do the right thing whatever that might be?

[Utah_patriot]

I am in the works of a class action lawsuits over the Droid Bionic and other Droid phones.

I am tired of poor customer support bad customer service and nobody can seem to fix the phone correctly.

Also have issues with paying for a new phone getting a refurbished phone back.

I have the funds in place for starting a class action lawsuits I have one of the best firms in Utah working on starting the lawsuits.

I have contacted the FCC and in the process of filling a federal complaint against Verizon/Motorola/Google  I am hoping to hear back soon and working on getting others to also make complaints I will post more soon as I get the Info.

[Elitist_Jerk]

class action...might want to review your contract there sparky

Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem? 

Sometimes you need to remember that it is just a phone.

[rduckwor]

A VERY expensive phone and service plan. 

Just let the attorneys work out the details.  Contracts are important but rarely iron-clad.  With the behavior of this corporate entity and the failure to provide contracted service, I think a class-action suit has merit.  Realize we will not get rich or even receive substantial recompense, but perhaps it will serve as a warning to other companies to provide their contracted services or face the wrath of their contracted consumers.

Go for it.

RMD

[Joey301]

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Elitist_Jerk wrote:

class action...might want to review your contract there sparky

Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem? 

Sometimes you need to remember that it is just a phone.

---

I never understand this response. I think everyone should be outraged at how this company is responding. At best, this is dishonest advertising, they are not offering $G anything on this phone. i have reported them to the FCC, but so far I have not had any response. Once before, the FCC responded to me in a weeks time. Maybe this is a result of government cutbacks. In my mind big corporations are as dangerous in the USA as drug cartels in Mexico...they threaten the existance of the government. 

[snell352]

Nice trolling by a probable Verizon employee. You sold a bad product and do not care that folks are not happy! Yes it is just a phone that we have paid good money for and expect service when it fails! It is called customer service.  Keep in mind if I see another reply by you stating how well Verizon stands by it's products then we will know that you are trying to thin out the negative posts!   

[snell352]

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Elitist_Jerk wrote:

class action...might want to review your contract there sparky

Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem? 

Sometimes you need to remember that it is just a phone.

---

Nice trolling by a probable Verizon employee. You sold a bad product and do not care that folks are not happy! Yes it is just a phone that we have paid good money for and expect service when it fails! It is called customer service.  Keep in mind if I see another reply by you stating how well Verizon stands by it's products then we will know that you are trying to thin out the negative posts!   

[Davidoo]

I understand that it's just a phone and all that.  I still don't know how Verizon gets away with releasing product after product that doesn't work as advertised and we are locked into keeping it because of our contract?  That's **bleep**.  I got the Charge in June and immediately didn't get 4G in my neighborhood which is solidly red on the map and tech support said I should get 4G.  Later a level 2 tech said there was a tower that is closest to me that is still 3G but it would be updated "sometime this fall."  Still waiting, fall is almost over.   When I am in a 4G area it still drops to 3G or 1X or nothing whenever it wants just sitting stationary on a table. 

I thought about buying the Bionic retail just to get a phone that works but decided I would wait a couple of weeks and watch the forums and see if there were issues.  Well as you Bionic owners know, the phone has many of the same issues.  Glad I didn't buy into the "rule all machines" hype.  As far as an update goes, I would forget about it anytime soon for the Bionic.  Charge owners have been promised an update to fix all issues since June and nothing yet. 

As an earlier poster said, if we violate anything in the contract we're responsible, yet if the phone doesn't do what it was sold to do, tough {word filter avoidance}
.  The response is "we'll get to updating it someday, we promise.  We can't tell you when because we don't want to upset you, it's really coming though, really."

Could you imagine buying a washing machine from Sears, for example, that costs about the same retail as these phones, and finding out the spin cycle would not work.  You call Sears and tell them and they say "we're working on a part that will fix your washer, we can't tell you when you will get it, but we promise someday we'll get you the part and your washer will work." Or how about this...."Even though you just paid top dollar for this new washer 15 days ago, we'll send you a refurbished washing machine.  We can't guarantee that one will work better, but it's worth a try." 

Absolutely no one would accept either scenario.  It's laughable.  Sears would give you another new machine or another model that worked, period.    Again, it's just a phone but it's also just a lot of money we're paying.  I think we should pick a "dump your phone day" to get their attention.  Pick a date in the next few weeks where everyone goes into a VZW store on the same day with their phones and demands one that works as advertised.  Of course they won't do that, but if hundreds of people show up maybe it will get someone's attention. 

[kedutchgirl]

We don't hold up to our end of the contract, we get penalized. They don't hold up to their end, nothing happens.

[droidsw]

A Class Action would result in what????? A coupon for $10 off on your next phone?

The problem isn't Verizon. Yes, long-time Verizon customer here and not an employee, or stock holder.

The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen.

I still have my Droid X (after three exchanges), so you can't call me a fanboy. There is just something very mysterious about Android phones. How some people never have problems and others have phones that are glitchy and many times have major problems.

To use another analogy, which are boring, it's like Verizon is CarMax. CarMax sells vehicles made by many manufacturers. Verizon, likewise sells many phones.

If you bought a vehicle made by a certain manufacturer (say Toyota) and had problems, would you blame CarMax? No. You would learn from the experience and buy a Honda, Ford, etc.

Hey, I was a big Android fan for a while. No so much, anymore. My upgrade is next year. I still hope the phones coming out with ICS straightens things out.

I don't want an iphone, Windows phone, or BB. But, if I buy another Android and it has problems like the Thunderbolt and Bionic, I won't blame Verizon and I SURE won't threaten to sue.

[rduckwor]

"A Class Action would result in what????? A coupon for $10 off on your next phone?

The problem isn't Verizon. Yes, long-time Verizon customer here and not an employee, or stock holder.

The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen.

I still have my Droid X (after three exchanges), so you can't call me a fanboy. There is just something very mysterious about Android phones. How some people never have problems and others have phones that are glitchy and many times have major problems.

To use another analogy, which are boring, it's like Verizon is CarMax. CarMax sells vehicles made by many manufacturers. Verizon, likewise sells many phones.

If you bought a vehicle made by a certain manufacturer (say Toyota) and had problems, would you blame CarMax? No. You would learn from the experience and buy a Honda, Ford, etc.

Hey, I was a big Android fan for a while. No so much, anymore. My upgrade is next year. I still hope the phones coming out with ICS straightens things out.

I don't want an iphone, Windows phone, or BB. But, if I buy another Android and it has problems like the Thunderbolt and Bionic, I won't blame Verizon and I SURE won't threaten to sue. "

I think the purpose of such a suit would be to force carriers to:  1.)  Provide better options to contractees under these or similar circumstances; 2.) Clarify the relative responsibilities of the handset manufacturer versus the carrier RELEASING the handset and CONTRACTING to the end users.  I personally believe that we are looking at issues related to VZW implementation of 4G LTE and Moto's implementation of the handset OS.  Neither entity is blameless.

True, no one will get rich, but possibly it is one method to end the abusive nature of the carrier/end user relationship.

We all know that Moto and VZW SHARE the responsibility for these issues, but we also know that so far, neither has been willing to work with users (other than "Here's a refurb handset, give it a try.") to rapidly resolve these issues we face.  That is because, individually, none of us is as important as all of us collectively.  That my friend is the purpose of class action.

RMD

[gerio]

There ya go...

"Occupy Verizon"

Geri O

[pappy53]

"The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen." Yes, it does happen. Check the different iPhone forums, and you will see. The 4S seems to have more problems than any other iPhone so far.

[HighDesert]

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pappy53 wrote:
"The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen." Yes, it does happen. Check the different iPhone forums, and you will see. The 4S seems to have more problems than any other iPhone so far.

---

And before the 4S there was the iPhone 4 that had widespread loss-of/low-signal problems.  Oh...wait -- that was the user's fault -- they were "holding it wrong", according to the late, great freakazoid, Uncle Steve.  That's why they had to distribute all those free rubber bumpers, because those silly users could not stop "holding it wrong".

[droidsw]

You really gonna make me defend iphones? OK.

The battery issue with the 4S was ACKNOWLEDGED within days, NOT denied, or met with "we aren't aware of that issue".

They released the first "fix" within DAYS and they have said another update is imminent.

Ever been promised an update and waited MONTHS, only to install it and have it create even more problems? Sound familiar?

Yeah, they dropped the ball with the antenna issue, but the fix must have worked because people kept buying them and iphone 4's and 4S's.

As for class action, you know what gets a company's attention? Taking your business elsewhere. Moto, HTC, Samsung, etc. need to own up to the issues with their phones. It's not Verizon's fault, as unpopular an opinion as that is.

Push ahead with your litigation. The OEMs will just past the costs on to the consumer. Who knows, maybe the increased base price for the Razr is to increase profits on the front end to defer the costs of the inevitable warranty (replacement) costs, based on the track records of the X, X2, Bionic, TB, etc.

[gerio]

<-----standing on the sidelines cheering DSW on.....

Geri O

[HighDesert]

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droidsw wrote:
You really gonna make me defend iphones? OK.

The battery issue with the 4S was ACKNOWLEDGED within days, NOT denied, or met with "we aren't aware of that issue".

They released the first "fix" within DAYS and they have said another update is imminent.

Ever been promised an update and waited MONTHS, only to install it and have it create even more problems? Sound familiar?

Yeah, they dropped the ball with the antenna issue, but the fix must have worked because people kept buying them and iphone 4's and 4S's.

As for class action, you know what gets a company's attention? Taking your business elsewhere. Moto, HTC, Samsung, etc. need to own up to the issues with their phones. It's not Verizon's fault, as unpopular an opinion as that is.

Push ahead with your litigation. The OEMs will just past the costs on to the consumer. Who knows, maybe the increased base price for the Razr is to increase profits on the front end to defer the costs of the inevitable warranty (replacement) costs, based on the track records of the X, X2, Bionic, TB, etc.

---

Well...I'm not gonna make you do anything.  If you're an adult you should be able to make decisions for yourself -- No?

The thing is, most people -- like me -- aren't having any significant issues with their Bionic.  For those that are, then I think, as Uncle Steve said of problems with the iPhone 4:  "You're holding it wrong".

[gerio]

"Well...I'm not gonna make you do anything.  If you're an adult you should be able to make decisions for yourself -- No?
 
The thing is, most people -- like me -- aren't having any significant issues with their Bionic.  For those that are, then I think, as Uncle Steve said of problems with the iPhone 4:  "You're holding it wrong"."

Haha, funny stuff...

So I guess I was holding a Droid Eris, an original Droid for a year, and a Droid X for the next year, wrong, too. Oh, wait...didn't have nearly the problems in two years with those phones that I did with 3 Bionics in 5 weeks.

That sounds just as ridiculous coming from you as it did from Steve Jobs.

And how many people does it take to have problems before those problems need to be addressed? Do you have a minimum number of issues in your line of work that must pop up before you address those issues? In my line of work, many thousands of dollars, dozens of upset folks, and national bands traveling all over the country spreading the news of their bad experience with you in every corner of the country, and even the globe in some cases, could be the result if I don't handle a single situation correctly. I am certainly glad for you and your good experience with your Bionic. Jealous, even. But look around, there are enough issues that warrant a better response than what has been seen so far. Both Moto and Verizon should double-team this situation.

I solved my problem by spending $800.00 on the only iPhone left in the store (and at least getting what I paid for the Bionic by selling it on EBay). While I'm satisfied about the way my situation has panned out, I certainly don't advise this way for everyone. For a few reasons...

So if you have a Bionic that is serving you well, then count your blessings (or what ever you call the good fortunes bestowed upon you by your deity of choice). And please have some patience with those that aren't so, errr, blessed.

Headed back up to the mount for more inspiration, ..

Geri O

[Joey301]

---

I solved my problem by spending $800.00 on the only iPhone left in the store (and at least getting what I paid for the Bionic by selling it on EBay). While I'm satisfied about the way my situation has panned out, I certainly don't advise this way for everyone. For a few reasons...

So if you have a Bionic that is serving you well, then count your blessings (or what ever you call the good fortunes bestowed upon you by your deity of choice). And please have some patience with those that aren't so, errr, blessed.

Headed back up to the mount for more inspiration, ..

Geri O

---

I am jealous. I am one of those poor people who can't afforrd to go pay full price for a new phone,and I am stuck with a stupid Bionic that does not work and that neither Verizon nor Moto have the decency to admit and to rectify.

I get so tired of people who say theirs is fine and I should stop whining. I am amazed at how supportive they are of big corportations. I know it is a leap, but I think this attitude is the one that when combined with the lazy one, is what will destroy the USA. It is an old story " let them eat cake"

Joey

[Ucit71]

The only winners in a class action lawsuit are the lawyers.

[gerio]

"I am jealous. I am one of those poor people who can't afforrd to go pay full price for a new phone"

Oh, I've got some explaining to do at Christmas...

My Bionic story is well-known, but I'm not about to jump on that slippery slope of blaming "big corporations" for this situation.

Geri O