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Verizon Corporate:

rduckwor

What are your plans to compensate the Bionic users' community for the Massive Failure of this handset?

So, largely a failure of a product to function in the manner for which it was intended, marketed and warranted.

For those of us holding this bag, what plans do you have as a responsible U.S. Corporation to make this right by us?

Or, will it be left to us to force you to do the right thing whatever that might be?

Comments

Utah_patriot

I am in the works of a class action lawsuits over the Droid Bionic and other Droid phones.

I am tired of poor customer support bad customer service and nobody can seem to fix the phone correctly.

Also have issues with paying for a new phone getting a refurbished phone back.

I have the funds in place for starting a class action lawsuits I have one of the best firms in Utah working on starting the lawsuits.

I have contacted the FCC and in the process of filling a federal complaint against Verizon/Motorola/Google I am hoping to hear back soon and working on getting others to also make complaints I will post more soon as I get the Info.

Elitist_Jerk

class action...might want to review your contract there sparky

Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem?

Sometimes you need to remember that it is just a phone.

rduckwor

A VERY expensive phone and service plan.

Just let the attorneys work out the details. Contracts are important but rarely iron-clad. With the behavior of this corporate entity and the failure to provide contracted service, I think a class-action suit has merit. Realize we will not get rich or even receive substantial recompense, but perhaps it will serve as a warning to other companies to provide their contracted services or face the wrath of their contracted consumers.

Go for it.

RMD

kedutchgirl

We don't hold up to our end of the contract, we get penalized. They don't hold up to their end, nothing happens.

Joey301

Elitist_Jerk wrote:
class action...might want to review your contract there sparky

Also, the data drops off on my wife's phone but it comes back after a restart. Moto told us they are working on an update, so really whats the problem?

Sometimes you need to remember that it is just a phone.

I never understand this response. I think everyone should be outraged at how this company is responding. At best, this is dishonest advertising, they are not offering $G anything on this phone. i have reported them to the FCC, but so far I have not had any response. Once before, the FCC responded to me in a weeks time. Maybe this is a result of government cutbacks. In my mind big corporations are as dangerous in the USA as drug cartels in Mexico...they threaten the existance of the government.

snell352

Nice trolling by a probable Verizon employee. You sold a bad product and do not care that folks are not happy! Yes it is just a phone that we have paid good money for and expect service when it fails! It is called customer service. Keep in mind if I see another reply by you stating how well Verizon stands by it's products then we will know that you are trying to thin out the negative posts!

droidsw

A Class Action would result in what????? A coupon for $10 off on your next phone?

The problem isn't Verizon. Yes, long-time Verizon customer here and not an employee, or stock holder.

The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen.

I still have my Droid X (after three exchanges), so you can't call me a fanboy. There is just something very mysterious about Android phones. How some people never have problems and others have phones that are glitchy and many times have major problems.

To use another analogy, which are boring, it's like Verizon is CarMax. CarMax sells vehicles made by many manufacturers. Verizon, likewise sells many phones.

If you bought a vehicle made by a certain manufacturer (say Toyota) and had problems, would you blame CarMax? No. You would learn from the experience and buy a Honda, Ford, etc.

Hey, I was a big Android fan for a while. No so much, anymore. My upgrade is next year. I still hope the phones coming out with ICS straightens things out.

I don't want an iphone, Windows phone, or BB. But, if I buy another Android and it has problems like the Thunderbolt and Bionic, I won't blame Verizon and I SURE won't threaten to sue.

gerio

There ya go...

"Occupy Verizon"

Geri O

rduckwor

"A Class Action would result in what????? A coupon for $10 off on your next phone?

The problem isn't Verizon. Yes, long-time Verizon customer here and not an employee, or stock holder.

The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen.

I still have my Droid X (after three exchanges), so you can't call me a fanboy. There is just something very mysterious about Android phones. How some people never have problems and others have phones that are glitchy and many times have major problems.

To use another analogy, which are boring, it's like Verizon is CarMax. CarMax sells vehicles made by many manufacturers. Verizon, likewise sells many phones.

If you bought a vehicle made by a certain manufacturer (say Toyota) and had problems, would you blame CarMax? No. You would learn from the experience and buy a Honda, Ford, etc.

Hey, I was a big Android fan for a while. No so much, anymore. My upgrade is next year. I still hope the phones coming out with ICS straightens things out.

I don't want an iphone, Windows phone, or BB. But, if I buy another Android and it has problems like the Thunderbolt and Bionic, I won't blame Verizon and I SURE won't threaten to sue. "

I think the purpose of such a suit would be to force carriers to: 1.) Provide better options to contractees under these or similar circumstances; 2.) Clarify the relative responsibilities of the handset manufacturer versus the carrier RELEASING the handset and CONTRACTING to the end users. I personally believe that we are looking at issues related to VZW implementation of 4G LTE and Moto's implementation of the handset OS. Neither entity is blameless.

True, no one will get rich, but possibly it is one method to end the abusive nature of the carrier/end user relationship.

We all know that Moto and VZW SHARE the responsibility for these issues, but we also know that so far, neither has been willing to work with users (other than "Here's a refurb handset, give it a try.") to rapidly resolve these issues we face. That is because, individually, none of us is as important as all of us collectively. That my friend is the purpose of class action.

RMD

pappy53

"The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen." Yes, it does happen. Check the different iPhone forums, and you will see. The 4S seems to have more problems than any other iPhone so far.

HighDesert

pappy53 wrote:
"The problem (here it comes) is Android. Find me ONE person that has gone through two, three, four, iphones. It doesn't happen." Yes, it does happen. Check the different iPhone forums, and you will see. The 4S seems to have more problems than any other iPhone so far.

And before the 4S there was the iPhone 4 that had widespread loss-of/low-signal problems. Oh...wait -- that was the user's fault -- they were "holding it wrong", according to the late, great freakazoid, Uncle Steve. That's why they had to distribute all those free rubber bumpers, because those silly users could not stop "holding it wrong".

droidsw

You really gonna make me defend iphones? OK.

The battery issue with the 4S was ACKNOWLEDGED within days, NOT denied, or met with "we aren't aware of that issue".

They released the first "fix" within DAYS and they have said another update is imminent.

Ever been promised an update and waited MONTHS, only to install it and have it create even more problems? Sound familiar?

Yeah, they dropped the ball with the antenna issue, but the fix must have worked because people kept buying them and iphone 4's and 4S's.

As for class action, you know what gets a company's attention? Taking your business elsewhere. Moto, HTC, Samsung, etc. need to own up to the issues with their phones. It's not Verizon's fault, as unpopular an opinion as that is.

Push ahead with your litigation. The OEMs will just past the costs on to the consumer. Who knows, maybe the increased base price for the Razr is to increase profits on the front end to defer the costs of the inevitable warranty (replacement) costs, based on the track records of the X, X2, Bionic, TB, etc.

gerio

<-----standing on the sidelines cheering DSW on..... :smileyvery-happy:

Geri O

HighDesert

droidsw wrote:
You really gonna make me defend iphones? OK.

The battery issue with the 4S was ACKNOWLEDGED within days, NOT denied, or met with "we aren't aware of that issue".

They released the first "fix" within DAYS and they have said another update is imminent.

Ever been promised an update and waited MONTHS, only to install it and have it create even more problems? Sound familiar?

Yeah, they dropped the ball with the antenna issue, but the fix must have worked because people kept buying them and iphone 4's and 4S's.

As for class action, you know what gets a company's attention? Taking your business elsewhere. Moto, HTC, Samsung, etc. need to own up to the issues with their phones. It's not Verizon's fault, as unpopular an opinion as that is.

Push ahead with your litigation. The OEMs will just past the costs on to the consumer. Who knows, maybe the increased base price for the Razr is to increase profits on the front end to defer the costs of the inevitable warranty (replacement) costs, based on the track records of the X, X2, Bionic, TB, etc.

Well...I'm not gonna make you do anything. If you're an adult you should be able to make decisions for yourself -- No?

The thing is, most people -- like me -- aren't having any significant issues with their Bionic. For those that are, then I think, as Uncle Steve said of problems with the iPhone 4: "You're holding it wrong".

gerio

"Well...I'm not gonna make you do anything. If you're an adult you should be able to make decisions for yourself -- No?

The thing is, most people -- like me -- aren't having any significant issues with their Bionic. For those that are, then I think, as Uncle Steve said of problems with the iPhone 4: "You're holding it wrong"."

Haha, funny stuff...

So I guess I was holding a Droid Eris, an original Droid for a year, and a Droid X for the next year, wrong, too. Oh, wait...didn't have nearly the problems in two years with those phones that I did with 3 Bionics in 5 weeks.

That sounds just as ridiculous coming from you as it did from Steve Jobs.

And how many people does it take to have problems before those problems need to be addressed? Do you have a minimum number of issues in your line of work that must pop up before you address those issues? In my line of work, many thousands of dollars, dozens of upset folks, and national bands traveling all over the country spreading the news of their bad experience with you in every corner of the country, and even the globe in some cases, could be the result if I don't handle a single situation correctly. I am certainly glad for you and your good experience with your Bionic. Jealous, even. But look around, there are enough issues that warrant a better response than what has been seen so far. Both Moto and Verizon should double-team this situation.

I solved my problem by spending $800.00 on the only iPhone left in the store (and at least getting what I paid for the Bionic by selling it on EBay). While I'm satisfied about the way my situation has panned out, I certainly don't advise this way for everyone. For a few reasons... :smileyvery-happy:

So if you have a Bionic that is serving you well, then count your blessings (or what ever you call the good fortunes bestowed upon you by your deity of choice). And please have some patience with those that aren't so, errr, blessed.

Headed back up to the mount for more inspiration, .. :smileyvery-happy:

Geri O

Joey301

I solved my problem by spending $800.00 on the only iPhone left in the store (and at least getting what I paid for the Bionic by selling it on EBay). While I'm satisfied about the way my situation has panned out, I certainly don't advise this way for everyone. For a few reasons...

So if you have a Bionic that is serving you well, then count your blessings (or what ever you call the good fortunes bestowed upon you by your deity of choice). And please have some patience with those that aren't so, errr, blessed.

Headed back up to the mount for more inspiration, ..

Geri O

I am jealous. I am one of those poor people who can't afforrd to go pay full price for a new phone,and I am stuck with a stupid Bionic that does not work and that neither Verizon nor Moto have the decency to admit and to rectify.

I get so tired of people who say theirs is fine and I should stop whining. I am amazed at how supportive they are of big corportations. I know it is a leap, but I think this attitude is the one that when combined with the lazy one, is what will destroy the USA. It is an old story " let them eat cake"

Joey

droidsw

It might seem Verizon has me in their back pocket, but that's not true. There is Boost Mobile and Metro in my area that are offering very attractive pricing with NO two year contracts. Like any consumer, my loyalty only reflects what's best for my wallet.

My point is, and I second Gerio's thought, blaming "big corporations" is a product of the "occupy generation". (I just named them that. When you hear them use it on the news, remember that).

Most of these aren't poor quality products. The software is another story. These things are amazing, if you consider how far cell phones have come in ten years (I write as another Razr commercial plays during the SF/Balt game).

This is a technology and an OS that still is going through growing pains. Add to that bloatware (to which Verizon DOES contribute) and an App Market that is unregulated and a krapshoot when it comes down to which apps won't cause issues on certain phones.

Not to mention the 3G to 4G transition happening at the same time.

What you get is what we got. Bugs, glitches, refurbs, unhappy customers, threats of lawsuits.

It's not a conspiracy. I doubt they sit around at Board of Director meetings laughing about Joe Smith in Kentucky getting "stuck" with a phone that has problems.

On the other hand, if you pay for a product, it should work. Which brings me back to my original point.

Knowing what I know. The problems, return and exchange policies and everything that has been a part of my experience with my Droid X; my next phone will probably have that stupid piece of fruit logo on it.

B33

Going with Fruit DSW might just be in the next card i pull at least one thing it has alittle more secure market.. an iphone 4s does look cool. B33 :smileyhappy:

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