Verizon be ethical release eris update before incredible!

[mashalpha]

I was told as where others that update would be in mid march bought two phones eris was promised update in email then told it wasn't comming asked about incredible told only rumor now told if I want 2.1 fastest buy two new incredibles at full price.. so please step up ship it. Instead of excuses and taking our money

[M3lton]

1. Your English is very broken. You might want to slow down and type a little clearer. Especially if you want your message to be understood and taken seriously.

B. Verizon is only taking your money because you signed a contract to give it to them.

3. I haven't heard them make any excuses. Just statements.

D. Update is sure to come...someday.

5. This isn't a complaining forum. This is an informational forum where we can all help each other and be a community.

This concludes my message.

[droiduser153]

This may not be a complaining forum but the OP is right.

Overall, I am happy with my Eris. But I was lied to when I went to the local Verizon store to get my Eris. First I was told that the Droid 2.0 software upgrade would be pushed through in March, and it has not been.

I was also told, when I specifically asked this question, that Google Maps had GPS voice controlled directions, and it does not. I previously owned an Alias with VZ Navigator and I used that feature all the time. So I was quite disappointed to find out the Eris did not have it. That is when I was told that Google Maps did the same thing.

And I understand that if and when the new Droid software is sent to the Eris phones, VZ Navigator will be able to be used, but it will cost another $10 a month on top of the $125 I pay now!

You can believe when my contract with Verizon is up, I will be looking for something different.

I don't see my post so much as complaining as I see it as an education for anyone doing any research here. I have to say that I am very disappointed in Verizon with this whole thing.

[nonie3234]

I agree with the OP, I have an Eris and I'm more than a little upset.

However, if I were allowed by Verizon to upgrade to the Incredible - I would be a happy, happy customer once again!!! 

Please please PLEASE, Big Red, let us trade in our Eris phones for an Incredible! 

[OsoPolar]

Small correction is needed to your statement. When you get the upgrade to 2.1, you will be able to use Google Navigator...not VZ, and there is no charge to use Google Navigator. I understand that so many people are upset here, but please don't get flustered about something that is not true.

[stevhendrickson]

When i bought two eris's back on 12/06/09 i bought them because the (moto) droid was two bulky and as a heavy equipment mechanic i didnt want a keyboard to get sand in. I asked when or if the eris would be updated to the same os as the droid. I was told that within the next few weeks it would be. I think that the salesman @ verizon will tell you anything to get the sale. Had i of known it would of been this long i would of got a droid or jumped ship and got a iphone. Live and learn that saleman are for the most part scum. Not all of them just the majority. Its been to long on the 2.1 update. I will wait this contract for a year and then go to a iphone and get away from verizon and there staff. If they have the iphone ill find somethine else.

[wec]

I concur, everyone should complain about the underhanded deal we got from Verizon and HTC – it smacks of false advertisement.  By the way, it is illegal for companies to misrepresent their product.   

In my case, deciding between the Motorola and the HTC Eris Droids was difficult.  I was not ready  to fork out 200+ dollars for a new cell phone; however, I didn’t want to buy something that was running an obsolete OS either.   At the time, I was also considering other carrier offers.  In the end, the Verizon sales representatives’  swayed me to the Eris by telling me that the Eris, which currently runs 1.5, would be getting an over-the-air upgrade to 2.1 in a couple of weeks.  I really wanted Google-turn-by-turn and some of the other features on the Moto but the promise of an upgrade and the 79-dollar price tag was too good to pass up. 

Here I am months later, no Google-turn-by-turn, no 2.1, and **bleep** off.  Verizon got their money, HTC got their money, and I was lied to.  If you are reading this Verizon and HTC, I have been bragging about and pushing your products for years…  Guess what, not anymore.  Two years from now, when my family and I come up for renewal, I will remember how Verizon and HTC handled this situation and it will weigh heavily in my decision to stay with Verizon.  It will also factor in how I interpret the bull**bleep** the sales people try to spin on us.

[rinterstate]

Well here we Apr.19 and yet NO 2.1 update! No more recommending Verizon or the droids for me. Very disappointed in Verizon.

[bkratzer83]

4/16/10 5:11 PM 2 days ago

Good Afternoon, Mister kratzer, this is Liz calling from verizon wireless, Executive Relations. I walked checked up on the

  Troy terraced update for you and the plan was to reallysay within the first quarter,

  but there was some issues with the test software so we wanna make sure that it's good to go

  and up for standard up to standard, I'm sorry before werelease it, so we do not.

  There's going to be a software update, we just don't have the date, so if something comes up alright.

  I am gonna be keeping your number and your information so that I can give you a call. Thanks and have a good day.

 

this is the google voice transcript  so excuse any misspellings

 and here is the actual voice mail 

droid eris update info

[IFLATLINEI]

Really? So with everything that you could complain about your picking the update as a reason to not recommend Verizon or the Droid? Considering what Droid 1.5 can do I dont see anything in the 2.1 update that would warrant such an attitude. Some of you really need to get a grip.

Im itching to get Google Navigation but its not life or death. Plus I know its coming and when it does I want everything to work right. So if they need to take some time to make sure then so be it.

[M3lton]

Also, if you are just DYING to have navigation, go buy a GPS navigator from Garmin or someone else.

Or, even better, carry your laptop around with you everywhere you go. Buy a mobile wireless receiver and pay a crap ton of extra money for it.

Why are people so upset about no update?

Who cares if someone said it was coming out, it is, and people need to calm down and just be patient.

And, if you bought your phone because you thought it was coming out right away, too bad. You should've bought the phone that had it.

Buying a device expecting the update to come out on time or at all is a very poor choice. If you learn one thing about technology, never buy something expecting it to be updated. Because, it may never happen.

[Jujinky]

See, here's the thing.  Verizon, like most companies, is just getting too big for their britches.  I wrote the company just a week ago about how dissatisfied and angry I was that they crammed a nearly out of life product in my hands.  I railed on their secretive product considerations.  All I got was a flood of emails from many people at Verizon all vehemently denying that the Eris is going to the graveyard, and not a single one of them offered any comment on the 2.1 update.

Rather than complain, people need to just walk away from Verizon.  I will be very shortly.  I encourage Verizon to try to get me to pay a penny for walking away.  Won't happen.  It's at times like this that I hope Apple rips the iPhone from Verizon's grasp forever.  I loathe AT&T, but after five years of continued abuse by Verizon I will happily pay them before I give Verizon any more of my business.

So folks, rather than rant, look for another carrier.  Walk away.  Send a message to Verizon, and to HTC for that matter, that enough is enough.  I can say I will never own another HTC device again.  I'm sure the new Incredible is a nice piece of hardware, but too late for this customer.  While my experience with the Eris has been great, Verizon has stabbed me in the wallet for the last time.  What will be fun is resending all of the moronic emails their people sent me denying any Eris end of life when the phone goes sunset in two weeks.  I'll have to make sure they get posted too.

I'm sure there are hotheads on here who love Verizon and are just dying to type out "go ahead leave who cares..." and all of that good stuff.  Probably no one will care.  Point is though, I'm not a {please keep your posts courteous} who spends their life as a carpet for others to walk on.  I suggest a good many other Verizon customers take the same road.

[M3lton]

If you're this upset about not getting an update, then please do leave.

It's too bad people are letting this "Where's The Eris Update?" topic rule their lives and emotions in a negative way.

I hope you find a better phone with better support than any of the Droids.

Also, just FYI, the Android OS is still pretty new. And there is a lot more to come, especially with the open source it has.

So, good luck Jujinky. Hope you are happy with a less awesome phone with a less covering provider.

[jayjay1122]

---

M3lton wrote:

If you're this upset about not getting an update, then please do leave.

It's too bad people are letting this "Where's The Eris Update?" topic rule their lives and emotions in a negative way.

---

While I agree with you that some people are simply getting coo coo about this topis, the reality here is that some of us bought this phone based on the fact that we were getting a firmware update....

Granted I am more patient than most, but I am starting to get a little PO'd as I now have this phone for 5 months and when I bought it I was told I would be receiving the new firmware by the end of January.

Are the store employees misinformed? Yes! (We know this NOW)

Do the store employees make statements that are false? Yes!

Are the store employees the "Face of the Company"?? ABSOLUTELY!!

Whichever side of this debate you are on, like it or not this is an issue! I have been with VZW for 12 years and I am not going anywhere but should I not be annoyed that I bought a phone under false pretenses and am stuck with it for the duration of my NE2?

[agamsnow]

I am sorry, but I am going to have to agree with jinky on this one. I have been with Verizon, and the reason I switched was because Cingular screwed me over at the time. Needless to say, I despise AT&T, but I am still strongly considering moving back to them. At least with an iPhone, I know that I will get my OS updates the same time as everyone else. True, my hardware would go obsolete, but it will still be supported by the OS. If my issue with the Eris was hardware based, then yes, I would be a **bleep** for getting upset. My issue though is the fact that they can't seem to get an OS update done to anything close to current. True, I will be losing some if I move back to AT&T, but at this time, I think I am going to get on board with jinky and move to a new carrier. Maybe if enough people move, then Verizon will start to listen. Then again, they might not either.

[sailorcin]

I have to agree with jayjay.  I purchased this phone based on the fact that the salesman told me the update would be out within 2 weeks of my purchase date.  My concern is that I cannot use the navigation or voice activation on the bluetooth while driving the car.  In CA it is the law, no phones in your hand.  Even if I could hold the phone, try reading driving directions on that phone while holding it and driving at the same time and then try to do it at night.  An ACCIDENT waiting to happen.  Verizon shouldn't make statements that are false.  If I had known this prior to making the purchase (and they didn't tell me at the point of sale), I would have stuck with my Razor until things were updated. 

[M3lton]

I'm guessing none of you read my earlier post about the fact that it's not wise to buy electronics hoping or assuming they'll be updated.

You're making yourselves sound uneducated. Everyone who understands electronics knows that you don't buy based on hopes and wishes of updates. You have to accept what you purchase AS IS, and if it happens to get an update, then great!

The other thing is, Sailorcin, buy a GPS navigator, your phone is a phone, and if it has GPS turn-by-turn, then great! Also, get a dashboard phone holder so you just have to touch, not hold, your phone. There you go, both of your worries solved.

That way you can have your GPS below your phone and have your phone ready to dial while driving.

[jayjay1122]

---

M3lton wrote:

I'm guessing none of you read my earlier post about the fact that it's not wise to buy electronics hoping or assuming they'll be updated.

_________________________________________________________________________________________________

See you're missing the point a little bit! I for one assumed nothing, I was told definitively that it was coming 1/23/2010! There is no assumption to it...I purchased a product based on information I received from a representative of the company. Whether that rep was in customer service or the CEO makes no difference. That being said, my company manufactures electronics and not only do we promise and schedule firmware updates, but we offer a registration process to receive an email when an update is available! Now I have not made a stink about this once and the repetitive posts about asking where it is and threatening to leave VZW because of it drive me crazy too, but SOME people have a point!

_________________________________________________________________________________________________

You're making yourselves sound uneducated. Everyone who understands electronics knows that you don't buy based on hopes and wishes of updates. You have to accept what you purchase AS IS, and if it happens to get an update, then great!

---

Uneducated? Uneducated is making blanket statements about something you don't have all the facts on. Software (actually firmware in this case) updates are a part of most electronics manufactured these days. Televisions, Ipods, NIC Cards, Video Cards, WiFi Adapters, Routers, Network Switches all receive firmware updates to improve the products performance and functionality!! Firmware updates are the norm!!

[M3lton]

Yes, but how often is it that you receive a firmware update that changes almost the entire way you interact with your device?

Video cards, T.V.'s, routers, iPods, WiFi adapters, routers, network switches, all receive updates, but how many of those devices did you buy, planning on an update coming out at a certain date that will completely change the device?

Video cards don't get updates to make their graphics better, my Radeon 4670 won't be updated to a Radeon 4870 due to firmware updates, they get updates to fix bugs.

I don't often sit online looking for the newest and latest update for my Monitor, or my video card, or my wifi adapter. You know why? Because they work as I expected them to when I bought them. Their updates don't make them do fancier things like GPS Navigation, or live wallpapers. But function better or fix bugs. The Eris was already updated once, just not to a whole new operating system.

It's like expecting Microsoft or Apple to ship you their new Windows or Mac OS whenever it comes out, for free.

They update their OS to fix bugs, but they don't just hand out OS's to every single person who owns their product.

[jayjay1122]

---

M3lton wrote:

Yes, but how often is it that you receive a firmware update that changes almost the entire way you interact with your device?

Video cards, T.V.'s, routers, iPods, WiFi adapters, routers, network switches, all receive updates, but how many of those devices did you buy, planning on an update coming out at a certain date that will completely change the device?

Video cards don't get updates to make their graphics better, my Radeon 4670 won't be updated to a Radeon 4870 due to firmware updates, they get updates to fix bugs.

I don't often sit online looking for the newest and latest update for my Monitor, or my video card, or my wifi adapter. You know why? Because they work as I expected them to when I bought them. Their updates don't make them do fancier things like GPS Navigation, or live wallpapers. But function better or fix bugs. The Eris was already updated once, just not to a whole new operating system.

It's like expecting Microsoft or Apple to ship you their new Windows or Mac OS whenever it comes out, for free.

They update their OS to fix bugs, but they don't just hand out OS's to every single person who owns their product.

---

Actually my customers frequently buy the switches and routers we manufacture knowing we are going to update the firmware to include features they want but we don't have yet!

So it is true that not all updates are feature enhancements, but some are! The point I am making here is that this particular purchase was made (at least in my little world) with the knowledge that the firmware would be updated very soon. What makes the issue ever more ridiculous is that they COULD have sold me a phone that was $100 more than the one I got but they said "no, no, no, don't waste your money, you will have most of the features of that phone as soon as the firmware is updated next month"!

And by the way, I just bought the new Sony NX700 LCD knowing that the firmware would be updated as soon as I connected it to my router!

[M3lton]

You got me. I wasn't talked into buying the Eris, I had just done my research before I bought it and decided that having Google Maps, Bluetooth and everything else it came with was a huge perk to have on my phone. My phone. A device used to call people and to text.

I should be bothered too, that I don't have turn-by-turn GPS (which is the main big stink people are making), because having Pandora, a camera, tons of games, Gmail, my calendar, a barcode scanner, weather, YouTube, Google Sky, Google maps and internet as well as thousands of other apps that make my life easier is not enough for my cellular phone. I want more from my phone! And I demand it now or else I'm leaving Verizon forever!

Now, if that doesn't make people realize how lame they sound, I don't know what will.

Android 2.1 will come out for Eris. If it doesn't and I'm wrong, I guess I'll just have to settle for having a mobile device in my pocket that's better than my laptop. Bummer. Major bummer.