Verizon employee installs Froyo, bricks my droid

[LanceF]

Verizon sent me the text saying that the new 2.2 "Froyo" OS was out and ready for download.   Of course my DroidX would not download it over the air (OTA).  It would search, but never initiate the download.   So I took it to the verizon store to let one of their reps have a go at it.    She spent an hour with it before finally finding a way to get it to download OTA.   Why she couldn't get it to happen over their wifi right there in their store is beyond me.   She told me it would take about a half hour to download, and it did.   Rather than wait I went home.   It finished downloading and prompted me to install.  I started the install, it rebooted my phone, and it would not work.   It would disply the screen as it was before, but trying to start a text wold just display a black screen.   Couldn't make any calls either....the phone would just lock up.  

So back to the store I go.  I wanted to make two trips and spend hours because the official "upgrade" launch was buggy.

I got the same tech.  She spent about a half hour with the phone and finally told me that it was bricked and would have to be restored to factory defaults and then the updated reinstalled.   I told her that was fine, I just wanted to be sure my stuff was all backed up.  I know the general backup on the myverizon site is more or less just the contacts.   She assured me it would backup the pics and contacts and other relevant info to the SD card.    Riiiiiight.      So she restored to factory default and did an install I guess.  All I know is that I stood around for another hour or so.

She finally tells me I'm good to go.   She hands my phone me.  Looks different....of course, it was a vigin screen as they come new.  She shows me that my contacts and pictures are still there.  They are.   I check my texts, and there's NOTHING.   I ask where all the dialog went.   She tells me that it must be lost.    Hell, I thought that when she told me everything would be backed up, it would mean that after restoring to factory defaults those pertinent bits of info would then be restored.    For anyone that has anything important in their text dialogs, be aware, you may lose ALL of that information. 

Granted I lost ALL my apps, all my customizations that have taken place over the past months, but losing ALL texting dialog as well.   What a steaming pile of disappointment!   

And all of this after the "upgrade" to the new 2.2 OS?    Wow, I should've just stayed with what was working.     Verizon's new transition to a "better" operating system really blows.

[Wildman]

I am sorry to inform you but if device was bricked the device would have been totally unusable. This also wasnt a OS upgrade issue, its more like a unknowledgable tech information because this isnt a common issue when doing updated but a hard reset is a wise thing to do before updating OS anyway. In the end you lost everything because a hard rest was done not because od update.

Now you may want to invest $3.00 for  MyBackup from market to back up information because Google only backup Contacts and bought apps, all other information will be lost on a hard rest,

[LanceF]

Thanks for your reply.   The phone was totally unusable after the update as far as I could tell.   Couldn't make calls, couldn't send/receive texts.....not much use for it. 

 I was under the impression that the Froyo 2.2.1  was actually the new Operating System.    Previously I was running version 2.1.     Is 2.2.1 an upgraded operating system, or is it something else? 

The reason I lost everything was because a hard reset was *forced* after the faulty install of the 2.2.1 OS upgrade.    I'm not in the habit of just doing a hard reset on my phone if I don't have to. 

I will look at spending $3 on the app to back up my future info.   I'm not trying to be argumentative, and I do appreciate your advice.   I must say though...that having to spend three bucks on an app I will need to back up important info because a verizon supported upgrade will force a hard reset is a bit frustrating.   Especially considering all the other b.s. apps/bloatware  that came standard on the phone that have little or no value at all.   

[reallyniceguy]

Some droid x phones were bricked by the 2.2 update. Its the same with every update. Some iphones were bricked by updates, some droid 1, some droid eris. I think its a manufacturing . software defect. Warranty will replace it.

[spanky4350]

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Wildman wrote:

I am sorry to inform you but if device was bricked the device would have been totally unusable. This also wasnt a OS upgrade issue, its more like a unknowledgable tech information because this isnt a common issue when doing updated but a hard reset is a wise thing to do before updating OS anyway. In the end you lost everything because a hard rest was done not because od update.

Now you may want to invest $3.00 for  MyBackup from market to back up information because Google only backup Contacts and bought apps, all other information will be lost on a hard rest,

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Wildman, are you saying one should do a hard reset before updating to a newer firmware? If this is the case I did not do this when I updated from 2.1 to 2.2.340 and have no issues. Am I just lucky?

[crb79]

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spanky4350 wrote:

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Wildman wrote:

I am sorry to inform you but if device was bricked the device would have been totally unusable. This also wasnt a OS upgrade issue, its more like a unknowledgable tech information because this isnt a common issue when doing updated but a hard reset is a wise thing to do before updating OS anyway. In the end you lost everything because a hard rest was done not because od update.

Now you may want to invest $3.00 for  MyBackup from market to back up information because Google only backup Contacts and bought apps, all other information will be lost on a hard rest,

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Wildman, are you saying one should do a hard reset before updating to a newer firmware? If this is the case I did not do this when I updated from 2.1 to 2.2.340 and have no issues. Am I just lucky?

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It's a good idea to hard reset before an update.  This sets all the variables to the same as the devices that the new update was tested on.  Sure, you could still run into issues, but it removes some of the possibilities.

[spanky4350]

What is the best app to backup everything? Won't a hard reset make my phone like it was out of the box?

[Wildman]

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crb79 wrote:

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spanky4350 wrote:

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Wildman wrote:

I am sorry to inform you but if device was bricked the device would have been totally unusable. This also wasnt a OS upgrade issue, its more like a unknowledgable tech information because this isnt a common issue when doing updated but a hard reset is a wise thing to do before updating OS anyway. In the end you lost everything because a hard rest was done not because od update.

Now you may want to invest $3.00 for  MyBackup from market to back up information because Google only backup Contacts and bought apps, all other information will be lost on a hard rest,

---

Wildman, are you saying one should do a hard reset before updating to a newer firmware? If this is the case I did not do this when I updated from 2.1 to 2.2.340 and have no issues. Am I just lucky?

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It's a good idea to hard reset before an update.  This sets all the variables to the same as the devices that the new update was tested on.  Sure, you could still run into issues, but it removes some of the possibilities.

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Thank you for clearifing that for me, crb79 is exactly right, I sugeest doing it because of the level of changes that OS upgrades usually do, they modify a number of key ssytem files that preinstalled apps either wasnt test with or understands how to handle the changes... If you reset first you will be updating on top of the same image that the developers test the software on so this usually minimizes issues after updates.

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spanky4350 wrote:
What is the best app to backup everything? Won't a hard reset make my phone like it was out of the box?

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Try MyBackup Pro, it works well for me but I suggest to only backup top six options because all other includes system files that should not be restored because can cause issues and Google Restores the rest..  You can backup everything but only restore these file WITHOUT CONTACTS because Google places them on phone and restoring with app will cause double contacts...

 

[Wildman]

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LanceF wrote:

Thanks for your reply.   The phone was totally unusable after the update as far as I could tell.   Couldn't make calls, couldn't send/receive texts.....not much use for it. 

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Actually I was pointing out that the term "Brick" is thrown around for every situation that causes the device to freeze or lock up but when a device is truly a "BRICK" there isnt anything you can do to restore device to a working state.

Just for refrence here is a definition of a device being bricked... http://en.m.wikipedia.org/wiki/Brick_(electronics)?wasRedirected=true
 

Hope this cleared my statement up...

[spanky4350]

Any other backup apps that are good? What are the best free ones? Also, should I backup to the sd card or to the online server?