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Video Uploading to my computer - no audio

19431961
Newbie
‎07-31-2011 09:22 PM

I uploaded some video of my grandson playing basketball to my computer using the USB cable.  The video portion uploaded fine and I can watch him playing, but the audio didn't.  Why would the video portion upload, but not the audio portion to my computer?

 

Thank you for your help.

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Torgo
Enthusiast - Level 3
‎08-02-2011 02:56 AM

I've noticed that too, when I try to play the videos using Windows Media Player.  It might be a codec issue.  I know that videos taken by my Incredible will play using Quicktime, so try that.

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Torgo
Enthusiast - Level 3
‎08-02-2011 02:56 AM

I've noticed that too, when I try to play the videos using Windows Media Player.  It might be a codec issue.  I know that videos taken by my Incredible will play using Quicktime, so try that.

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ChristinaB_VZW
Verizon Employee
‎08-08-2011 11:33 PM

Hi 19431961,

 

Thank you to Torgo for supplying the information about downloading Quicktime on your computer. Did this resolve your issue? Please let us know, thank you!

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