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Video cannot be played

I just got the Charge this week and although I am able to record a video, I can't play any videos. This includes footage I've shot myself using the phone's camera as well as HBO or YouTube. I'm wondering if anyone else has had a similar problem? It's very frustrating!! I'll likely go into the Verizon store tomorrow if I get a moment but was curious to know if I was the only one having this problem.

Comments

unknown

If you are having problems playing all videos including the ones you recorded on your phone, it is most likely a glitch with the handset. What have you tried to fix it already? Have you tried a master reset? A soft reset? Let us know if your issue was resolved by going into the store as well.

Thanks for posting!

MojoPotato

I have this same problem. Record in HD, sometimes can't view the video. Restart makes it work again. Annoying!

MojoPotato

When this happens I can't watch youtube videos either (get a black screen with the audio).

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