I just received one yesterday to replace my old phone. The speaker phone grill is punctured, and the screen backlight leaks around all four edges. The keyboard cover also looks as if it's about to come off ("bulging" pretty badly). A call to "customer service" just told me to send it back with a note and wait for the next "like-new" replacement to be sent, after they process that one. I guess they are using us to try and certify their junk. Really? They couldn't see the puncture in the speaker grill? At least I got signed up while the ETF was still starting at just $175. I for one dont have hours to spend chasing down a working used phone for them, bouncing between the local store and fed-ex.
Hopefully, this will give you some information: http://www.verizonwireless.com/splash_includes/qualitychecklist.html
The real answer is probably no one regardless of what verizon claims.
My Moto Droid has some hardware issues, for example, I cannot select the "menu/settings" button at the bottom of the screen to add unique ringtones to my Contacts.
I just received my "like new" replacement DROID today, it looks way more "used" than my phone so why would I accept this beat up looking replacement for a phone I have taken very good care of?? This "like new" replacement Droid is not in the same condition as mine with the minor hardware issues so it is not a fair replacement.
I called Customer Support and they said to take the replacement to the store and let them look at it or just send the replacement back and request another.
I am not eligible for an upgrade for almost another year and to purchase a new Droid would cost over $500 so that is out of the question.
I wonder what the replacement policy is for warranties on I-phones........
I asked the same exact thing....
And my general consensus is that Verizon cuts costs on certifying replacements by having the costumer be Quality Control. Its probably cheaper for them to pay to keep sending on phones than to pay someone to actually make sure they're good. Basically keep sending out phones until the customer gets one that is good enough, or doesn't care.
Start a new topic or ask questions in the open forum.
