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Why can't I call Mexico from the United States?
ahkaela
Newbie
‎04-01-2014 06:01 PM

Is there some setting I need to change or what?

13 people had this problem.
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Re: my phone will not call the US from mexico even though i have the mexico plan
vzw_customer_support
Customer Service Rep
‎04-03-2014 06:19 PM

I'm sorry to here your having trouble while traveling Ahkaela.

It may be a particular setting on the account. Please reach out to our global support team to troubleshoot. The can be reached from an alternative device at 908-559-4899.

Thanks
JoeL_VZW
Follow us on Twitter @VZWsupport

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Re: my phone will not call the US from mexico even though i have the mexico plan
Ann154
Community Leader
Community Leader
‎04-02-2014 04:19 AM

Is the phone in Global mode?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: my phone will not call the US from mexico even though i have the mexico plan
ahkaela
Newbie
‎04-02-2014 06:43 AM

Yes it's on global.

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Re: my phone will not call the US from mexico even though i have the mexico plan
vzw_customer_support
Customer Service Rep
‎04-03-2014 06:19 PM

I'm sorry to here your having trouble while traveling Ahkaela.

It may be a particular setting on the account. Please reach out to our global support team to troubleshoot. The can be reached from an alternative device at 908-559-4899.

Thanks
JoeL_VZW
Follow us on Twitter @VZWsupport

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