Why can't I call Mexico from the United States?

[ahkaela]

Is there some setting I need to change or what?

[Ann154]

Is the phone in Global mode?

[ahkaela]

Yes it's on global.

[vzw_customer_support · Accepted solution]

I'm sorry to here your having trouble while traveling Ahkaela.

It may be a particular setting on the account. Please reach out to our global support team to troubleshoot. The can be reached from an alternative device at 908-559-4899.

Thanks
JoeL_VZW
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