Why can't I send or receive calls?

My Droid X suddenly has stopped receiving calls. They all go to voice mail. Also, I can't even make a call. It just sits there showing it's calling, but nothing happens. I can send and receive texts, and can get to FB and other apps. What's wrong? Help!

Accepted answers

Denese59

It turns out that there was a tower down in my area.

On Fri, Apr 25, 2014 at 10:51 AM, Verizon Wireless Customer Support <

All comments

StreetDocRN

Reboot your phone. Pull the battery and then allow it to restart. You might even need to update your PRL by calling *228.

Denese59

Sorry, I made a mistake. I have a Droid Razr. It doesn't have a battery, and I've rebooted 3 times already. Thank you for your response. I've reposted my question in the Droid Razr place. My old phone was an X. Sorry for the error.

StreetDocRN

Is it a 4G phone? If so, you might need s new Sim card. The are free at a corporate Verizon Wireless store.

Denese59

Thank you, I'll check on that.

Verizon_Support

Denese59,

We need to get your service up and running again! We definitely suggest getting a new SIM card as StreetDocRN suggested, but if that does not work please let us know. There is further trouble shooting that can be done.

SarahO_VZW

Follow us on Twitter @VZWSupport

Denese59

It turns out that there was a tower down in my area.

On Fri, Apr 25, 2014 at 10:51 AM, Verizon Wireless Customer Support <