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Why can't I send or receive calls?
Denese59
Member

My Droid X suddenly has stopped receiving calls.  They all go to voice mail.  Also, I can't even make a call. It just sits there showing it's calling, but nothing happens. I can send and receive texts, and can get to FB and other apps.  What's wrong? Help!

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Correct Answers
Re: Cannot send or receive calls.
Denese59
Member

It turns out that there was a tower down in my area.

On Fri, Apr 25, 2014 at 10:51 AM, Verizon Wireless Customer Support <

View solution in original post

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Re: Cannot send or receive calls.
StreetDocRN
Leader
Leader

Reboot your phone.  Pull the battery and then allow it to restart.  You might even need to update your PRL by calling *228.

Re: Cannot send or receive calls.
Denese59
Member

Sorry, I made a mistake.  I have a Droid Razr.  It doesn't have a battery, and I've rebooted 3 times already. Thank you for your response.  I've reposted my question in the Droid Razr place.  My old phone was an X. Sorry for the error.

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Re: Cannot send or receive calls.
StreetDocRN
Leader
Leader

Is it a 4G phone?  If so, you might need s new Sim card.  The are free at a corporate Verizon Wireless store.

Re: Cannot send or receive calls.
Denese59
Member

Thank you, I'll check on that.

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Re: Cannot send or receive calls.
vzw_customer_support
Customer Support

Denese59,

We need to get your service up and running again! We definitely suggest getting a new SIM card as StreetDocRN suggested, but if that does not work please let us know. There is further trouble shooting that can be done.

SarahO_VZW
Follow us on Twitter @VZWSupport

Re: Cannot send or receive calls.
Denese59
Member

It turns out that there was a tower down in my area.

On Fri, Apr 25, 2014 at 10:51 AM, Verizon Wireless Customer Support <

0 Likes