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Why does phone keep shutting down with full battery?
deesbees
Member

I've tried rebooting and clearing cache like a lot of people have suggested...

Is there anything else I can try?

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Re: Why does phone keep shutting down with full battery?
vzw_customer_support
Customer Support

Hi deesbees,

I appreciate you taking the steps to reboot and clear cache on the device. If these steps have not resolved the trouble the next step is to complete a hard reset. These steps can be found on http://bit.ly/oV4Meh. Please keep us posted to the experience after the reset.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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