Why has Verizon put out an update that is breaking most people's phones?!?!

[Dmc7123]

This to me is unacceptable for a company the size of Verizon! I have many friends who have a Droid X as well and every one of them have had nothing but problems with their phone after installing the update.

Something needs to be done about this by Verizon!

Did they not test this update properly?

Why are we having to do factory resets and having to basically start all over because Verizon has failed us as a responsible service providor.

Once again this is totally unacceptable to me and something has to be done by Verizon ASAP so more people won't have half of their day ruined by having to wrestle their phone after trusting the update that they are offering.

Yet again another rediculas failure by Verizon.

[vereyezuhn]

Verizon did not make the update, Motorola did.

What problems are you experiencing? If you do a search on this forum, you will find a fix for quite a few of them, I would bet.

[pool_shark]

From what I've read it seems that the people having the most problems are the ones that didn't do a factory reset either before or after the update.

[B33]

Pool_shark  i'll have to agree with ya on that one i think there's is alott Folks that installed Gingerbread right on Top of Fro-Yo an there issue's there having stims from this. Now i'm not saying they dont no what there doing or such i'm just saying they might be

alittle Mis-informed.   if would'nt be for me discovering the forum this back in Oct. of last year i might be doing the same thing an puting on updates without doing a factorie resets an if it was.nt for you Pool ,an Cody , Wildman ,Geri , Demmo , Budone ,an Ann i

still might be lost on several things. But by reading an asking Qeustions has helped me Tramendously an i think if the folks that are having these issues would Do alittle researching as i did ask Questions as i Did an i think they'ed be further along an

wouldn't be so upset with there Phones But some has to Remember as much as we want them to be perfect that just is'nt going to happen they'll be close. Though.

[pool_shark]

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DincX110 wrote:

Pool_shark  i'll have to agree with ya on that one i think there's is alott Folks that installed Gingerbread right on Top of Fro-Yo an there issue's there having stims from this. Now i'm not saying they dont no what there doing or such i'm just saying they might be

alittle Mis-informed.   if would'nt be for me discovering the forum this back in Oct. of last year i might be doing the same thing an puting on updates without doing a factorie resets an if it was.nt for you Pool ,an Cody , Wildman ,Geri , Demmo , Budone ,an Ann i

still might be lost on several things. But by reading an asking Qeustions has helped me Tramendously an i think if the folks that are having these issues would Do alittle researching as i did ask Questions as i Did an i think they'ed be further along an

wouldn't be so upset with there Phones But some has to Remember as much as we want them to be perfect that just is'nt going to happen they'll be close. Though.

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Thanks for the shout out. To Steven, I upgraded to gingerbread without doing a factory reset. My DX rebooted every few minutes after the update. I did a factory reset then, and I haven't had any issues since.

[steven103]

And why should I have to do a factory reset and start all over?  My phone has been bugging me every 12 hours to install the previously downloaded GB update.  I refuse to do so.  I don't want to become one of the many people here on this forum or on the Motorola forum or the Android forum that are sorry they installed GB.

[vereyezuhn]

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steven103 wrote:

And why should I have to do a factory reset and start all over?  My phone has been bugging me every 12 hours to install the previously downloaded GB update.  I refuse to do so.  I don't want to become one of the many people here on this forum or on the Motorola forum or the Android forum that are sorry they installed GB.

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So you downloaded it, but didn't install it? That's why it's bugging you. There should be an option to select that does not automatically update the software. Should take care of that problem.

You don't have to do a factory reset. But it's known that doing one right after updating makes the update run smoother.

[bearone21]

there was in froyo, i used it to control when i did the update.

[kspickering]

I downloaded the GB update, but after reading many comments, I am afraid to install it.  Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it?  My only two choices seem to be "install now" or "install later" with it reminding me every hour.  Please help!!!!!

[vereyezuhn]

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kspickering wrote:

I downloaded the GB update, but after reading many comments, I am afraid to install it.  Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it?  My only two choices seem to be "install now" or "install later" with it reminding me every hour.  Please help!!!!!

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I saw another post asking this (maybe it was yours?) but I can't remember if there was a fix for it or not...

I can say, though, not to be scared of GB. I know that sounds silly to say, but myself along with quite a few others on here have not had any problems with it. In fact, a lot of people have reported that doing a factory reset completely fixes any issues they had once they updated.

[dirkbonn]

vereyezuhn is right, I installed GB when it first became available for my X. I've had no problems with it whatsoever.  I'm glad I did it and would do it again.

[kspickering]

Thanks for the reassurance.  I am still a bit leary of it, though.  I had been having issues with my battery not lasting for a full day any more (phone is 7 months old).  Took it to Verizon store twice.  I had already turned off bluetooth, etc. to save power.  Guy there just tried to quickly go on my phone and change some settings.  It is somewhat better, but still not happy, so I thought the upgrade may be a good idea.  Now I am not so sure.  Silly question, but how to I restore factory settings?  It already says Version 2.3.340 in the "about phone" area.  I thought that was the updated version.  Now I am really confused!

[vereyezuhn]

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kspickering wrote:

Thanks for the reassurance.  I am still a bit leary of it, though.  I had been having issues with my battery not lasting for a full day any more (phone is 7 months old).  Took it to Verizon store twice.  I had already turned off bluetooth, etc. to save power.  Guy there just tried to quickly go on my phone and change some settings.  It is somewhat better, but still not happy, so I thought the upgrade may be a good idea.  Now I am not so sure.  Silly question, but how to I restore factory settings?  It already says Version 2.3.340 in the "about phone" area.  I thought that was the updated version.  Now I am really confused!

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I personally have had a longer battery life with GB. Can't really talk for others on that, though. Go into your Settings - Battery Manager -- Battery Usage and see if there's a specific app draining your battery, so you can turn it off or uninstall it, etc.

[wjmg1960]

be afraid! Be very afraid! Read the posts! There's MANY folks who have had troubles, major troubles since installing GB. Some reputable VZ tech support employees will actually agree with you. The dishonest ones will not

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kspickering wrote:

I downloaded the GB update, but after reading many comments, I am afraid to install it.  Is there a way for me to get my phone to uninstall the download or to quit reminding me to install it?  My only two choices seem to be "install now" or "install later" with it reminding me every hour.  Please help!!!!!

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[jc7673]

I don't know but verizon and motorola better not start pointing fingers because they are both to blame!! This roll out was terrible and they should both be ashamed of themselves!

[Wildman]

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jc7673 wrote:

I don't know but verizon and motorola better not start pointing fingers because they are both to blame!! This roll out was terrible and they should both be ashamed of themselves!

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No disrespect but on the same note it didnt help with regular post from users demanding a update and then bring up sueing because its not released when they think it should be...  I understand that its never feels right to purchase a device that has issues but some users buy a item on rumors of what they think will be coming to device but not for what device has at time of purchase and this is a mistake.   If the device doesnt have what you want in a device when you got it dont get mad and complain when developers dont instantly deliver.

The update did not break users devices, under some situation the issues usually came from unsupported apps but also I do acknowledge that some users just happened to be one of those unlucky users that just didnt have luck with the update and I feel for you but you have to think that the number of users on forum is only a small number of users that own the device and greater numbers hasnt had issues compared to the handfull reporting issues.

The update isnt perfect, nothing is when it comes to software and hardware...  Hope all users experiancing issues can find a working solution soon.

[gerio]

That's fine, you can do or not do bloody well whatever gets you through the night or with your phone.

There are those of us that have discovered that, for us anyway, restoring, reformatting, re-initializing, whatever makes for a cleaner upgrade. That's why we offer, without judgement (as opposed to what some would have you believe) our experience with upgrading the various pieces of digital equipment.

And I'm not about to apologize for it. EVER.

If installing Windows 7 over Windows 3.1 blows yer skirt up, then go for it.

Geri O

[bearone21]

my son's phone had to be replaced but mine & several others were fine.

fwiw:
dx cpo's are advertised now with the 16g card.

[mortb]

Either you factory reset prior to downloading and installing gingerbread or you don't. However, I am sure that there are more users who are not having any problems once they downloaded and installed gingerbread than those with problems. Whenever you go to a forum, any forum, you are going to read about those who have experienced some sort of difficulty. In more cases than not, it is usually a buggy apps which is causing the problem. In some cases it is the user who has caused the problem by doing something they should not have done. I myself have not encountered any problems. Also, don't blame Verizon for gingerbread. It was Motorola who designed it.

[B33]

Well if i can remember the exact Date  Mortb  Verizon received Gingerbred an Did'nt like something with the OS an regected it an sent back to Motorola.   Motorola fixed the issue an then sent it back to Verizon an they approved it finally  an Verizon then released it Out to the Public.  but i can't remember the Date this Happened i thinking the middle or end of April.

[bananafish2828]

the upgrade to GB was horrific.  don't believe the Verizon staff when they tell you that your App's data is safe if you move the app to the SD card.  if you have to do a factory reset to keep the phone from randomly rebooting itself 5-10x a day, be prepared to lose MOST of your data; despite that Verizon customer service will tell you that you will be able to back up MOST of your data.  It's not true.  Unless the app has a feature to export the data and re-import it; or some other means to back the data to the SD card, you're likely losing the data.  While there are apps to save your angry birds data (haha...  i got my priorities straight, right?), it's unlikely you'll find a backup app for every app you have on your phone; so be prepared to lose alot of info like i did.

you're almost held to doing the factory reset otherwise finish out the contract w/ a phone that would reboot in the middle of telephone conversations, music, games, record keeping apps, etc.  and i couldn't see how i wouldn't break the phone against a wall before my remaining 1-1/2 yrs was up if i didn't do the factory reset.