Child Item

Site Totals

61428 Questions Answered 270 Categories

Why is my phone getting no service after a factory reset?

This morning my phone froze up on me while using an app. I pulled the battery only to have the phone get stuck in the start up process. It would circle around from the HTC to the DROID screen then back. I couldn't get past the DROID screen. So I preformed a factory rest. Now it is receiving no signal, so I can't reactivate the phone. I have no other line to call tech support, and my local store is an hour away. Has anyone heard of this, or have tips on how I can fix it?

Comments

Clloyd10

on a side note, I tried rebooting again without the SDcard, and I'm getting a data notice. My phone thinks I am out of the country and is requesting to "allow data for this trip"

Ann154

It might be in global mode. Check settings > wireless & networks > mobile networks > network mode or something like that.

Clloyd10

I can't get to the settings. I am getting no service to reactivate the phone. So I can't get past the start up screens.

Ann154

You would dial *228, option 1 to reactivate the phone. You should be able to cancel out of the welcome screen to get into the phone and check the settings. After you have verified the network mode, you can reactivate the phone. Another thing you could do, turn off the phone and take out the SIM card (used for international use only) and reboot the phone. It might trick the phone into remembering it is a CDMA phone.

Clloyd10

I have tried removing the sim card, and it did go into CDMA mode. I problem is that it is not receiving any signal to make the call to *228. It is going through the initial set up and keeps failing when trying to connect the call to reactivate.

Verizon_Support

Hello Clloyd10,

I just wanted to check up on you to see if you were able to get your device working. I see that the community provided some great troubleshooting steps to help resolve the issue. Great job team! Also, the information that loyal2mydroid provided is a key ingredient to the functionality of the Incredible 2. I would recommend verifying that the gold coils and gold plates on the battery door isn’t damaged or bent. If you are still having programming issues then please provide any error message that you are getting so I can help.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

Child Item