Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Won't activate
akfischer82
Member

Got my phone, charged it up and went to activate it but it says they can't activate it.  Anyone know why that might be?

0 Likes
Re: Won't activate
Ann154
Expert
Expert

How are you trying to activate it?

Can you try using your MyVerizon account to activate it online? You might need to add features like a data plan and accept them before the phone can be activated.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Won't activate
akfischer82
Member

I tried doing the *228 on the phone and it said it can't be activated.  It also won't let me activate online.  I do have a data plan.

0 Likes
Re: Won't activate
Ann154
Expert
Expert

The old phone turned off? Perhaps with the battery removed?

Was this a new phone recently purchased from Verizon?

Or used from a third party individual?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Won't activate
akfischer82
Member

I purchased the new phone and the plan through a program at my work.  I'm a new customer so no old phone to turn off. 

0 Likes
Re: Won't activate
Ann154
Expert
Expert

Can you call customer service from another phone? 1-800-922-0204

Are you porting in your phone number from another carrier?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Won't activate
akfischer82
Member

I'll probably have to call CS.  Just waiting for the kids to go to bed in the next hour so it's not so noisy.

It's a new number.

0 Likes
Re: Won't activate
LatachaM_VZW
Verizon Employee

Hello akfischer82,

I would like to thank the community members for your great responses. Akfischer82 I wanted to see was your phone activated. If you still need assistance, please let me know.

Thanks,

LatachaM_VZW

Follow us on Twitter @VZWSupport

0 Likes