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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Won't activate
akfischer82
Member

Got my phone, charged it up and went to activate it but it says they can't activate it.  Anyone know why that might be?

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Re: Won't activate
Ann154
Expert
Expert

How are you trying to activate it?

Can you try using your MyVerizon account to activate it online? You might need to add features like a data plan and accept them before the phone can be activated.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Won't activate
akfischer82
Member

I tried doing the *228 on the phone and it said it can't be activated.  It also won't let me activate online.  I do have a data plan.

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Re: Won't activate
Ann154
Expert
Expert

The old phone turned off? Perhaps with the battery removed?

Was this a new phone recently purchased from Verizon?

Or used from a third party individual?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Won't activate
akfischer82
Member

I purchased the new phone and the plan through a program at my work.  I'm a new customer so no old phone to turn off. 

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Re: Won't activate
Ann154
Expert
Expert

Can you call customer service from another phone? 1-800-922-0204

Are you porting in your phone number from another carrier?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Won't activate
akfischer82
Member

I'll probably have to call CS.  Just waiting for the kids to go to bed in the next hour so it's not so noisy.

It's a new number.

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Re: Won't activate
LatachaM_VZW
Verizon Employee

Hello akfischer82,

I would like to thank the community members for your great responses. Akfischer82 I wanted to see was your phone activated. If you still need assistance, please let me know.

Thanks,

LatachaM_VZW

Follow us on Twitter @VZWSupport

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