automated answering systems don't recognize my input

LynnBR
Newbie

Just placed my first call call to a company with an automated phone system, using my new Incredible 2.   As usual, the answering system asked me to select among the menu items, and key in a number.  I keyed in the number as usual.  The automated system was unable to detect my input.  

 

I'm surprised the phone's default settings don't include this function.  What do I need to do?  Help!

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AnthonyTa_VZW
Verizon Employee

Hello LynnBR!

 

I know how important it is to be able to successfully navigate through an automated answering system, especially when you're trying to get to a specific department or person!  I am happy to assist.

 

There's a quick step you can take to ensure the automated system recognizes your entries from your DROID Incredible 2.  From the main screen, touch Menu > Settings > Sound > Audible touch tones > and select "Long".

 

I trust I have answered your question, and have addressed your concern.

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