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bought a refurbished phone and it keeps booting up then powering down.

jladisky
Newbie
‎03-08-2013 04:16 PM

Will not stay on. Keeps booting up and shutting back down. Any suggestions?

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NuDroidUsrr
Specialist - Level 3
‎03-09-2013 05:26 AM

You probably checked this, but the battery has a better than 50% charge?  At what point does it shut down?

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budone
Legend
‎03-09-2013 05:39 AM

If purchased from VZW very recently, call and set up a return and replacement

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vzw_customer_support
Customer Service Rep
‎03-25-2013 02:09 PM

Jladisky, let's get your phone to stay on. Since this started with a phone you just purchased, I recommend completing a factory reset http://bit.ly/SF7yS4. If the issue is still not resolved, please contact the seller for replacement options. Was this phone purchased from VZW?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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