Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
bought a refurbished phone and it keeps booting up then powering down.
jladisky
Member

Will not stay on. Keeps booting up and shutting back down. Any suggestions?

0 Likes
Re: bought a refurbished phone and it keeps booting up then powering down.
NuDroidUsrr
Sr. Member

You probably checked this, but the battery has a better than 50% charge?  At what point does it shut down?

0 Likes
Re: bought a refurbished phone and it keeps booting up then powering down.
budone
Sr. Leader
Sr. Leader

If purchased from VZW very recently, call and set up a return and replacement

0 Likes
Re: bought a refurbished phone and it keeps booting up then powering down.
vzw_customer_support
Customer Support

Jladisky, let's get your phone to stay on. Since this started with a phone you just purchased, I recommend completing a factory reset http://bit.ly/SF7yS4. If the issue is still not resolved, please contact the seller for replacement options. Was this phone purchased from VZW?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

0 Likes