can't get voice mail messages

[tennisgal]

When i call voice mail, and try to touch the screen for my password, there is no sound as I touch the screen, and VM just keeps saying "enter your password, then press #.  The touch screen works for other applications like text messages.

[vzw_customer_support]

Hi there Tennisgal!

Being able to access your voicemail is really important. I will gladly provide a suggestion to get you back up and running!

Please try this:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=37557

Let us know how it goes!

Thanks,

MelissaM_VZW
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