Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
cannot power my phone on... help!!!
m_otten
Member

My phone powered off unexpectedly. Now it wont power on. Help!! How can i saavemy phone??

0 Likes
Re: cannot power my phone on... help!!!
vzw_customer_support
Customer Support

m.otten,

I am so sorry to hear about your device shutting down on you. Lets get your device back in order. Have you tried to hold down the power button and volume down key to force a reboot of the phone? Do you get any response from the device when it is plugged into the charger?

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: cannot power my phone on... help!!!
vedalken254
Member

Lindsey,

I also have the same issue. My phone randomly shut off around 5:45-6:30PM and I've tried the hard reboot (power-VolDown) method as well as motorola's supposed method of Power-VolUp for 20 seconds. Neither worked and my phone doesn't respond to it being connected to a charger. If my phone has gone bad, would it be possible to go to a nearby store tomorrow and get it swapped for a new one? (I have the VZW extended warranty btw and i only got this phone in either january or february of this year.)

0 Likes
Re: cannot power my phone on... help!!!
vzw_customer_support
Customer Support

Let's explore another option to power on your phone vedalken254! Please connect it to a USB port on your computer with the data cable, then try to power on. This has worked for me personally in similar situations. Stores are not able to swap phones, however we have a process http://vz.to/uyYF0o in place incase your phone needs to be replaced.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: cannot power my phone on... help!!!
vedalken254
Member

Antonio: I've already begun the process of getting a replacement, but I've tried everything. The store I went to tested my charger and verified the phone is essentially a paperweight.

0 Likes
Re: cannot power my phone on... help!!!
vzw_customer_support
Customer Support

Thanks for the update vedalken254! I trust that the replacement device will resolve the issue. Have a great day!

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes