cant send or receive pic messages

felicia0286
Newbie

says message  not downloaded

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3 Replies
Wildman
Legend

How is your reception, try rebooying and then send it and see what happens.

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LenaA_VZW
Verizon Employee

Thank you Wildman for your assistance. 

 

Felicia0286, are you still experiencing issues with your picture messages. Try powering off your device and removing the battery. Then dial *228 + send and choose option 1. Try sending a picture message. Have someone try to send you one. If the issue persists, send me a PM with your mobile number and I will contact you to further troubleshoot the issue. 

 

Thank you, 

 

 

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shailyn71689
Newbie

I had the same problem with my phone. I followed these instructions and I was able to send and receive picture messages again for a day and then it stopped working. I tried following the directions again but no result this time. What can I do?

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