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changed my phone number online and now my phone isn't working, HELP!!
amandaclalfin
Member

what do i do????

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Re: changed my phone number online and now my phone isn't working, HELP!!
vzw_customer_support
Customer Support

Hi amandaclalfin

I'm sorry to learn your having an issue after changing your number. I'd like to help! Which device do you have? Are you still experiencing this issue? If you have a 3g device please dial *228 send then choose option 1. If you have a 4g device please power down the device remove and reinsert the Sim card and retest.

Please let me know if the issue persists. I would be happy to assist!

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

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Re: changed my phone number online and now my phone isn't working, HELP!!
Sooner7
Member

I am having the same problem. I changed my number today and my phone now won't call or text, incoming or outgoing. I tried resetting my phone and I tried taking out the sim and putting it back in. What else can I try?

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