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computer does not recognize phone
mocans
Member

computer was repaired and now does not see my droid incredible. help !!! 

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Re: computer does not recognize phone
JoeL_VZW
Verizon Employee

Hello Kevin

I would be glad to help. I'm sure together we can get this resolved quickly. Please clarify how you computer used to see the Incredible.

Was it a Wifi connection?  Are you connecting the Incredible to the computer with a USB cable? Have you tried a different USB port? If so is the droid in mass storage mode? Here's a link to turn on mass storage: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31795

Are you using the same cable? Please remove the battery from the Incredible. Leave it out for approximately 15 seconds and reinsert then retest.

Please let me know if this helps.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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