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constant freezes, shut offs, no preloaded or downloaded ringtones n notifications tones

bluemoonangel

First, I was losing charge, come to find out my charger was dying and now dead.

That much is corrected.

But now, there are no preloaded ringtones, very few ringtones that I downloaded, or notification tones.

My alarm did NOT turn on this morning and I made certain it was set!

When I click on setting for sounds; notifications or phone ringtones the same error message appears on both:
"Sorry!

The application Settings (process.com.android.settings) has stopped unexpectedly. Please try again.

Force close button."

How do i fix this?

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unknown

bluemoonangel wrote:
First, I was losing charge, come to find out my charger was dying and now dead.
That much is corrected.
But now, there are no preloaded ringtones, very few ringtones that I downloaded, or notification tones.
My alarm did NOT turn on this morning and I made certain it was set!
When I click on setting for sounds; notifications or phone ringtones the same error message appears on both:
"Sorry!
The application Settings (process.com.android.settings) has stopped unexpectedly. Please try again.
Force close button."

How do i fix this?

Hi there!

I can provide a recommendation to ensure we get the phone in working order!

I'm glad you have been able to correct the power/charge issue.

Have preloaded ringtones ever been present in the phone? If so, when did you notice them missing? That with the fact your alarm didn't work leads me to believe there is a conflict somewhere in the software, for this I suggest a hard reset. Its usually not the first thing I like to jump in to, but in this case I feel it's the best option. Then after the reset, the phone will reboot and ask you to sign into Google/Gmail, this will bring back your contacts and calendar events. You will want to set up the apps again and the home screens. The SD card does not get touched, so you're golden with your media files.

Please advise your outcome with the master/hard reset.

Thank you and have a great day!

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