Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

dock mode? HELP
megmza
Newbie

My phone keeps going into Dock Mode.  I have disabled car mode, pulled out the battery, tried to clean out the plug for the charger.  It makes all my calls go to speaker phone, closes apps and texts when I am in the middle of using them and just makes my phone pretty much unusable.  And now it randomly keeps shutting all sound off, but says its in normal mode so I miss tons of calls. 

I have only the the phone for 4 months and I'm ready to throw it out the window.  Any help? 

0 Likes
Re: dock mode? HELP
vzw_customer_support
Customer Support

Hi megmza,  Let's get your phone back to normal!  Can you clarify your current software version? Menu>Settings>About Phone>Software information.  Do you typically use a car charger?  If so, was this a charger purchased from Verizon Wireless?  I am eager to troubleshoot and get this resolved!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes