Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
dock mode? HELP
megmza
Newbie
‎01-01-2013 12:58 PM

My phone keeps going into Dock Mode.  I have disabled car mode, pulled out the battery, tried to clean out the plug for the charger.  It makes all my calls go to speaker phone, closes apps and texts when I am in the middle of using them and just makes my phone pretty much unusable.  And now it randomly keeps shutting all sound off, but says its in normal mode so I miss tons of calls. 

I have only the the phone for 4 months and I'm ready to throw it out the window.  Any help? 

0 Likes
1 Reply
Correct answers are available for this post.
Re: dock mode? HELP
vzw_customer_support
Customer Support
‎01-15-2013 06:20 AM

Hi megmza,  Let's get your phone back to normal!  Can you clarify your current software version? Menu>Settings>About Phone>Software information.  Do you typically use a car charger?  If so, was this a charger purchased from Verizon Wireless?  I am eager to troubleshoot and get this resolved!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes